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Work Background
Pacific Management Group, LLCDirector Operations and Training
Aug. 2024 - Nov. 2024Palm Desert, California, United States• Developed employee handbook and training manuals for various positions, including servers, bartenders, and line cooks.
• Implemented R365 Restaurant Accounting/Payroll system and integrated with EZ Dine POS system.
• Negotiated permits for 4 locations and managed remodels with general contractors.
BlueStar Resort & GolfGeneral Manager, Trilogy at the Polo Club
Mar. 2023 - Sep. 2024Indio, California, United StatesOversaw 6 department heads, Fitness, F&B, Events, Membership, Facility Maintenance, and accounting, to run and operate JF Shea Homes clubhouse and amenties.
Monterey Country ClubGeneral Manager
Dec. 2019 - Mar. 2023Palm Desert, California, United States27 hole private golf course, sports center, and clubhouse. Worked closely with HOA, golf and sports members. Direct reports included: F&B Director, Executive Chef, Membership Director, Director of Golf, Superintendent, Sports Center Director, and Club Accountant.
Chipotle Mexican GrillArea Director
Apr. 2015 - Mar. 2017N. San Diego County & Inland EmpireIn this key leadership role, I demonstrated exceptional hands-on management talents in maximizing customer care. I served as a district manager for 10 locations with $18M in sales, tracked employee development KPIs, defined the overall brand vision, and drove all principal human resources and accounting functions. A few key achievements include: * Trained and certified 300 managers in Food Safety
• Recognized for exemplary managerial capabilities and commitment to excellence, ranking in top three District Managers within Pacific South region. • Revitalized profits and earned second place management ranking for California, Arizona, and Oregon. • Ideated bold and pragmatic organizational protocol, introduced growth-focused strategic initiatives, and advanced ambitious efforts to acquire high-performing personnel.
Raising Cane's Chicken FingersGeneral Manager
May. 2013 - Mar. 2015Wichita Falls, and Dallas TXAs General Manager for Raising Cane’s, I held direct oversight of a $6M certified training restaurant. I was able to play an integral role in organizing and administering impactful staff training activities, leverage a seasoned business acumen in creating forward-thinking marketing campaigns, and capture critical revenue through exceedingly successful fundraising events. I also opened the Wichita Falls location, trained my replacement, and had a triple gold rating prior to leaving. A few key achievements include: • Built reputation as reliable manager, earning place in top five General Managers in Texas market. • Exceeded expectations in securing over $18K in new sales revenue. • Took initiative in mentoring Operations Manager, resulting in promotion to General Manager.
StarbucksGeneral Manager, Mentor / Coach
Mar. 2010 - Jun. 2018Dallas, Texas / La Quinta, California In the dynamic roles of General Manager and Mentor / Coach for Starbucks, I reinvigorated all functionalities for multiple restaurant locations, meticulously tracked staff development KPIs, and engaged with more than 60 Store Managers in instructing the proper approach to candidate recruiting, interviewing, and resume reviewing. A few key achievements include: • Exponentially strengthened bottom line and boosted customer satisfaction from 77% to 100% in under three months. • Completed a multipronged process optimization project in under six months.
• Maintained a partner turnover rate of 0% during a year-long period in substandard service location.
• Received ranking as district’s Top Manager.
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