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Work Background
Power Home RemodelingRemodeling Consultant Team Leader
Apr. 2023Detroit, Michigan, United States
TITLE Boxing ClubFitness Boxing Trainer
Mar. 2022 - Apr. 2023Ann Arbor, Michigan, United States
Power Home RemodelingRemodeling Consultant
Mar. 2022 - Mar. 2023Detroit, Michigan, United States
TITLE Boxing ClubGeneral Manager
Aug. 2018 - Mar. 2022Ann Arbor, MichiganPerform all necessary administration including staff selection + development, budgeting, event planning, organizing + scheduling work + performance measurement Developed + maintained key member and prospect relationships
Market + bring positive publicity to the club through social media and advertisements
Developed relations with local schools + companies to promote fitness
APA AgencyBranding and Digital - Agent Assistant
Nov. 2017 - Aug. 2018Greater New York City AreaWorked as an assistant to the Department Head/Vice President of Celebrity Endorsements at Agency for the Preforming Arts in New York, New York. Organized + coordinated meetings for agent as well as clients
Created + kept spreadsheets up to date and maintained department organizational chart
Received + screened a high volume of internal + external communications
PoletusSales Supervisor
Jul. 2016 - Nov. 2017Greater Los Angeles AreaOversaw company sales team and established goals and quotas. Organized and implemented performance plans according to company procedure. Setup script to help guide the team until personalized pitches were created. Developed a lead generation platform, made cold calls, direct emails, and follow ups. Recruited, hired and trained employees while setting team direction. Managed staff meetings to ensure everyone was up to date and informed on company news and events. Developed positive incentives to motivate representatives to meet their goals. Continued to show personal sales results to set standards. Built, promoted, improved and secured strong, long-lasting customer satisfaction by understanding their needs or concerns. Approached situations maturely, demonstrated how to work under high pressure and kept an enthusiastic, responsive and positive attitude. Stayed dependable, loyal and practiced what I preached. Analyzed sales statistics and advised the sales staff on ways to improve their performance as well as acknowledged their success. Maintained reports, generated company sales numbers, determined if quotas and goals had been met. Updated all leads, opportunities, numbers, outcomes and total sales in Client Relations Management (Salesforce) daily. Achievements:
- Became Salesforce certified and successfully implemented CRM for all employees
- Consistently met goals of $10,000 of memberships every month.
- Retained the company’s top clients and kept a low turnover rate by Increasing customer satisfaction.
- Managed more advertising, improved lead generation, leading to more positive reviews, increased referrals and advanced opportunities for sales.
- Solved and overall avoided employee and company drama due to welcoming and comfortable office atmosphere.
Crowd SurfDigital Entertainment Marketing Intern
May. 2016 - Jul. 2016Greater Los Angeles AreaAssisted profile managers with daily plans, schedules and assigned meetings and tasks. Trained to produce content creation, scheduled posts, brand development and marketing strategies for musician clients. Researched and studied clients to figure out their voice, priorities, interests and created suggestions. Collaborated with internal teams to perfect the conversion points and optimized client funnels. Observed meetings with potential and current clients. Determined social media goals and target audience. Created and executed strategies for profile engagement and interaction with fans. Continually updated record of growth/loss in followers, likes, comments, plays and/or views (depending on the type of platform). Stayed updated with social media trends upgrades, recent news/media, emerging technologies and adapted when there was change. Achievements:
- Gained more knowledge on social media marketing and advertising strategies. - Created more connections within the music and entertainment industry. - Acquired more practice with graphic design, SEO/SEM, email and social media campaigns. - - - Strengthened analytical skills and data-driven thinking.
TITLE Boxing ClubSales And Marketing Representative
Mar. 2015 - May. 2016Ann Arbor, MichiganConnected with TITLE Boxing Club Corporate Marketing Team to coordinate upcoming events, promotions and overall marketing goals. Given responsibility to focus on social media and create the new marketing/advertising plan. Developed a schedule for club Instagram, Facebook and Twitter advertising of club information and events. Established new social media marketing expectations. Managed marketing team, scheduled meetings to go over suggestions, ideas and . Determined monthly and quarterly budgets, targets and company goals. Provided guidance, direction and leading by example. Kept constant communication with corporate marketing team, sales staff, marketing staff, managers and trainers to ensure everyone was aware and informed of what service or event was being marketed at the time. Coordinated and executed final marketing plans/posts, analyzed the growth, recorded outcomes and needed improvement. Achievements:
- Gained experience in management and professional development skills and proficiency.
- Helped drive in 20% more sales first month as Marketing Manager.
- Acquired more familiarity with new trends and types of marketing campaigns.
- Started track record of knowledge on technologies and methodologies in graphic design, web design, production, and intimate understanding of traditional and emerging marketing channels. - Improved leadership, ability to think creatively and innovatively and continued to specialize in communication expertise.
Coalition on Temporary Shelter (COTS)Social Media Intern
Aug. 2014 - Jan. 2015Detroit, MichiganResearched Coalition on Temporary Shelter (COTS) and figure out what the non-profit does for the community in Detroit. Obtained knowledge on the goals and plans for homeless families within the shelter. Worked directly with the Marketing Manager and CEO to coordinate my responsibilities for the internship. Created and implemented calendar for COTS' Facebook, Instagram and Pinterest. Assisted the Marketing Manager on creating content for each platform which included graphics, captains, news articles, related studies and event pictures. Observed meetings with each department. Set up marketing strategies for upcoming events. Assisted CEO on certain days of the week. Ran errands, picked up office supplies, delivered items to families within the shelter and assisted different departments as CEO instructed. Managed upkeep during events as well as scheduled guest meetings for CEO. Provided pictures of event to update social media and market for other, upcoming events. Achievements:
- Assisted with over 15 outreach events for default and non-default customers that involved coordination with vendors for food, beverage and overall event organization.
- Developed, managed carried out 5 marketing strategies and plans.
- Given opportunities to improve time management with adapting to sudden changes and an inconsistent schedule.
Private FamilyPersonal Assistant and Nanny
Dec. 2012 - Dec. 2015Ann Arbor, MichiganResponsible for employer’s children and business assistance. Responsible for three children ages fourteen (girl), twelve (girl) and ten (boy). Managed both the children and employer’s weekly schedule. Conducted transportation for extracurricular activities, doctor's appointments and other commitments. Prepared food based on individual nutritional needs of each child and provided healthy options. Promoted the values of employer through appropriate appearance and actions. Coordinated work meetings and implemented employer’s set procedures. Attended meetings, took notes, screened calls and prepared presentations or reports if requested. Stayed up to date with budgeting, travel plans and office events. Ran errands and other functions when requested. Established a flexible personal schedule, kept communication throughout the day to ensure availability for employer in case of last minute changes. Part time schedule: December 2012 to March 2013 while working at Buffalo Wild Wings
Full time schedule: March 2013 to May 2015 Part time schedule: May 2015 to December 2015 while working at TITLE Boxing Club Achievements:
- Created, developed and implemented new system to merge the family’s schedules to keep aware of each other's agendas.
- Conducted household upkeep and cleaning to save $500 monthly maintenance cost.
- Acquired knowledge on how to strategically time manage a large amount of commitments.
- Successfully resolved difficult situations which enhanced preparedness for the future.
- Interacted with a variety of people and improved
Buffalo Wild WingsHostess and Server
Oct. 2011 - Mar. 2013Ypsilanti, MichiganEnsured guests received a positive first impression, made comfortable and informed of server’s status. Upkept and cleaned open tables, moved tables to accommodate large parties, monitored guest waiting list and reservations. Obtained Extensive knowledge of menu items, descriptions, ingredients and current specials. Trained, informed and ensured recently hired employees were prepared prior to being promoted Stayed knowledgeable bar menu including beer list, mixed drinks and shots. Updated and assigned table and section numbers. Inputted guest orders into the Point of Sale system. Coordinated with hosts, other servers, kitchen staff, bartenders and managers to keep a consistent flow in the restaurant. Handled payment including cash, credit cards and checks. Tallied the Credit Card settlements and cash payments at the end of each shift Achievements:
- Success multitasking while remaining professional and courteous in fast-paced environments.
- Obtained a food handlers, alcohol and first aid certification.
- Acquired strong interpersonal and team building skills while building rapport with a diverse range of customers, managers, and other employees.
- Created strategies to quickly resolve issues prior to escalation.
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