PoletusSales Supervisor
Jul. 2016 - Nov. 2017Greater Los Angeles AreaOversaw company sales team and established goals and quotas. Organized and implemented performance plans according to company procedure. Setup script to help guide the team until personalized pitches were created. Developed a lead generation platform, made cold calls, direct emails, and follow ups. Recruited, hired and trained employees while setting team direction. Managed staff meetings to ensure everyone was up to date and informed on company news and events. Developed positive incentives to motivate representatives to meet their goals. Continued to show personal sales results to set standards. Built, promoted, improved and secured strong, long-lasting customer satisfaction by understanding their needs or concerns. Approached situations maturely, demonstrated how to work under high pressure and kept an enthusiastic, responsive and positive attitude. Stayed dependable, loyal and practiced what I preached. Analyzed sales statistics and advised the sales staff on ways to improve their performance as well as acknowledged their success. Maintained reports, generated company sales numbers, determined if quotas and goals had been met. Updated all leads, opportunities, numbers, outcomes and total sales in Client Relations Management (Salesforce) daily. Achievements:
- Became Salesforce certified and successfully implemented CRM for all employees
- Consistently met goals of $10,000 of memberships every month.
- Retained the company’s top clients and kept a low turnover rate by Increasing customer satisfaction.
- Managed more advertising, improved lead generation, leading to more positive reviews, increased referrals and advanced opportunities for sales.
- Solved and overall avoided employee and company drama due to welcoming and comfortable office atmosphere.