Austyn Santiago

Service Quality Analyst

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I am a results-driven Service Quality Analyst with 2 years of experience in small business customer support. I specialize in enhancing service delivery by leveraging data analysis and process improvement strategies to boost customer satisfaction and operational efficiency. Skilled in using Excel to analyze service metrics, track performance trends, and identify areas for improvement. Committed to ensuring consistent service quality by collaborating with cross-functional teams, implementing best practices, and maintaining a customer-centric approach. With a deep understanding of small business operations, I work diligently to address customer feedback, resolve service issues, and promote continuous enhancement of service standards.

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