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Work Background
Rio All Suite Hotel & CasinoCentralized Scheduling Planner
Jan. 2017 - Jun. 2020Las Vegas, Nevada, United States-Ran daily payroll audits for 500+ employees, confirming time was coded, uploaded, and employees were accurately paid in a timely fashion
-Built weekly schedules for 8 departments focusing on vacation requests, saving labor, and following contract rules
-Tracked, submitted, and updated employee information daily such as status changes, pay changes, LOA's, attendance, documentation, and terms
-Posted and awarded bids for available positions and submitted requisitions for new hires
-Corresponded with all levels of Management, HR, employees, and payroll daily
Caesars PalaceHotel Operations Supervisor
Mar. 2016 - Jan. 2017Las Vegas, Nevada, United States-Managed up to 30 Front desk agents, lobby, kiosk, phones, inventory and wait times at once while ensuring all employees provided "Service with Passion" to every guest
-Acknowledged all guests’ complaints about staffing, casino, and hotel concerns daily
Created new Standard Operating Procedures for the Front Desk, allowing operations to run more efficiently
-Created and issued weekly disciplines for those not following policies and procedures
-Conserved labor by analyzing staffing needs vs. hotel occupancy in efforts to maximize hotel revenue daily
Caesars PalaceNew Hire Trainer/ Front Desk Agent
Jun. 2010 - Mar. 2016Las Vegas, Nevada, United States-Trained all new hires for Front Desk, VIP, and Nobu Hotel weekly on hotel policies and efficiently registering guests in and out of the hotel
-Partnered with HR once a year to execute property training courses on service standards for all front-of-house employees
-Provided Forbes 4 Star guest services while interacting with each guest
-Managed inventory of approximately 4,000 rooms in addition to maximizing room profits by up-selling room accommodation
-Communicated daily with various departments to rectify any guests' issues or requests
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