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Work Background
Centralized Scheduling Planner
Rio All Suite Hotel & CasinoCentralized Scheduling Planner
Jan. 2017 - Jun. 2020Las Vegas, Nevada, United States-Ran daily payroll audits for 500+ employees, confirming time was coded, uploaded, and employees were accurately paid in a timely fashion -Built weekly schedules for 8 departments focusing on vacation requests, saving labor, and following contract rules -Tracked, submitted, and updated employee information daily such as status changes, pay changes, LOA's, attendance, documentation, and terms -Posted and awarded bids for available positions and submitted requisitions for new hires -Corresponded with all levels of Management, HR, employees, and payroll daily
Hotel Operations Supervisor
Caesars PalaceHotel Operations Supervisor
Feb. 2016 - Jan. 2017Las Vegas, Nevada, United States-Managed up to 30 Front desk agents, lobby, kiosk, phones, inventory and wait times at once while ensuring all employees provided "Service with Passion" to every guest -Acknowledged all guests’ complaints about staffing, casino, and hotel concerns daily Created new Standard Operating Procedures for the Front Desk, allowing operations to run more efficiently -Created and issued weekly disciplines for those not following policies and procedures -Conserved labor by analyzing staffing needs vs. hotel occupancy in efforts to maximize hotel revenue daily
New Hire Trainer/ Front Desk Agent
Caesars PalaceNew Hire Trainer/ Front Desk Agent
Jun. 2010 - Feb. 2016Las Vegas, Nevada, United States-Trained all new hires for Front Desk, VIP, and Nobu Hotel weekly on hotel policies and efficiently registering guests in and out of the hotel -Partnered with HR once a year to execute property training courses on service standards for all front-of-house employees -Provided Forbes 4 Star guest services while interacting with each guest -Managed inventory of approximately 4,000 rooms in addition to maximizing room profits by up-selling room accommodation -Communicated daily with various departments to rectify any guests' issues or requests
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