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Work Background
AmazonProgram Manager ll
Sep. 2023
AmazonArea Manager ll
Apr. 2022 - Sep. 2023
AmazonArea Manager
Apr. 2021 - Apr. 2022- Worked as an Area Manager at Amazon Operations, managing and developing a team of 50-100 associates in a fulfillment center and other buildings within the Amazon Fulfillment Network. - Communicated policies to the team, acted as the primary information source, and ensured compliance and consistency while taking corrective action as needed. - Created and supported recognition programs, ensured the safety of associates, and partnered with the management team to establish and maintain quality control standards. - Developed performance goals and targets to achieve customer demand and ensure accuracy and quality, while also motivating and mentoring the team to meet targeted goals
Ivanhoé CambridgeGuest Service Representative
Jul. 2019 - May. 2020- Demonstrated exceptional customer service as a Guest Services Representative at a shopping center, consistently delivering on the company's mission of delivering a superior customer experience. - Maintained thorough knowledge of the shopping center's services, amenities, stores, promotional activities, and comfort tools, proactively seeking opportunities to create memorable customer interactions and assist customers with excellent service. - Possessed strong written and oral communication skills, with multilingual skills being a plus, and demonstrated conflict resolution and management skills in a fast-paced environment while maintaining a high level of professionalism.
AIESECKindergarten Teacher
May. 2019 - Jun. 2019Greece- Worked in a kindergarten in Patras, Greece to raise cross-cultural understanding and address xenophobia through interactive activities. - Involved in daily activities for the kids, including self presentation, introducing culture, traditions, and festivals of own country, and teaching basic English. - Emphasized books, holidays, arts, movies, theater, sports, architecture, and everyday routine through interactive games. - Participated in a Global village event with parents and kids or a public event, discussing diversity in the world and its contribution.
SHORE CentreSexual Health Educator
Sep. 2018 - Apr. 2019- Facilitated engaging and interactive sexual and reproductive health workshops and trainings for people of all ages, both online and in-person. - Evaluated programs and workshops, incorporating feedback into future sessions and tracking statistics related to all groups and programs. - Maintained up-to-date knowledge of available community resources and programs, collaborating with education staff and the broader SHORE team as needed.
LE CHÂTEAUSales Associate
Mar. 2018 - Jan. 2019
University of WaterlooEDGE Brand Ambassador
Jan. 2018 - Aug. 2019- Promoted and represented the EDGE program at the University of Waterloo through various events and activities, showcasing strong communication, organization, and teamwork skills. - Provided peer-to-peer support for EDGE students, including facilitating termly culminating and social events, demonstrating strong leadership and interpersonal skills. - Demonstrated strong knowledge of the University of Waterloo campus community and previous work and volunteer experience on campus, exhibiting adaptability and a proactive approach to problem-solving.
CoachSales Associate
May. 2017 - Jan. 2018
Payless ShoeSourceKey Holder
May. 2016 - Apr. 2017
Waterloo Undergraduate Student Association (WUSA)Polling Clerk
Feb. 2015 - Feb. 2017
Shoppers Drug MartPharmacist Assistant
Jan. 2013 - Dec. 2014Markham, ON
The Time ShopWatch Repairer
Jan. 2012 - Dec. 2014
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