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Work Background
PandoraStore Manager
May. 2024United States
Ulta BeautyGeneral Manager
Jun. 2021 - Aug. 2023Arlington, Texas, United StatesResponsible for overseeing the store and salon business, leading a team of 5-6 managers, ensuring operational excellence, achieving sales goals, and implementing corporate policies. Key responsibilities involve driving profitability, fostering a culture of accountability, and executing the Guest Engagement Leader program for an exceptional customer experience. Also tasked with talent acquisition, optimizing store operations, and continuous improvement through effective communication. Proven retail leadership experience, emphasizing top-line sales and talent development. Upholds Ulta Beauty's commitment to providing outstanding beauty experiences for customers. In February 2022, I was promoted to District Events Lead, which put me as the point of contact for all event planning, execution and results (retail and salon). In April 2022, the Retail Market Trainer position became available and I was promoted to that role, which consisted of training newly hired/promoted managers within our district.
Ulta BeautyGeneral Manager
Feb. 2016 - Jun. 2021San Angelo, Texas, United StatesResponsible for overseeing the store and salon business, leading a team of 5-6 managers, ensuring operational excellence, achieving sales goals, and implementing corporate policies. Key responsibilities involve driving profitability, fostering a culture of accountability, and executing the Guest Engagement Leader program for an exceptional customer experience. Also tasked with talent acquisition, optimizing store operations, and continuous improvement through effective communication. Proven retail leadership experience, emphasizing top-line sales and talent development. Upholds Ulta Beauty's commitment to providing outstanding beauty experiences for customers. From 2018-2021, I was the district's Loyalty Lifecycle Champion. The role consisted of keeping track of top district performers in credit applications, loyalty program percentages, and corrective actions for bottom performers.
Versona AccessoriesGeneral Manager
Aug. 2013 - Dec. 2015San Angelo, Texas, United StatesEntrusted with the responsibility of achieving sales targets through the strategic training, motivation, mentoring, and feedback provision to the store staff. Ensured an elevated level of customer satisfaction through the delivery of excellent service is paramount. Additionally, comprehensive oversight of store administration to guarantee compliance with established policies and procedures is a core duty. Upheld impeccable store conditions and visual merchandising standards is essential. Demonstrated proficiency in enhancing customer satisfaction, achieving sales and profitability objectives, and adeptly managing staff for overall operational excellence.
ULTA BeautyLead Cashier
May. 2013 - Dec. 2013San Angelo, Texas AreaElevated the guest experience through process excellence and exceptional results. Responsible for maintaining a clean, fully stocked store. Focused on promptly greeting and providing friendly, knowledgeable service to each guest. Enthusiasm for beauty, ensuring a positive impact on guest lives while fulfilling your responsibilities with a priority on customer satisfaction and effective collaboration with management.
Massage Envy SpaAssistant Clinic Administrator
Jun. 2011 - Oct. 2012Managed scheduling, employee payroll, and membership accounts. Involved proactive communication with clients regarding overdue membership fees and effectively settling account dues. Demonstrated leadership by successfully training and hiring staff. Conducted technical interviews to ensure the recruitment of qualified candidates. Played a crucial role in maintaining optimal stock levels and cleanliness within the clinic, contributing to a seamless operational environment.
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