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Work Background
Prodrive South AfricaBusiness Office Manager
Mar. 2019
Blue Turtle TechnologiesTechnical Consultant (SAM)
May. 2016 - Feb. 2019midrand
Discovery HealthProject Assistant
Oct. 2015 - Apr. 2016Johannesburg Area, South Africa
FreelanceSoftware Asset Management Analyst
Mar. 2015 - Sep. 2015• Assisting clients with a comprehensive Software Asset Management Programme
• Fulfilling a Control function performing software license compliance and optimisation functions
• Perform thorough Software Asset Management assessment and analysis of client environments
• Implementation of Software Asset Management solutions
• Lifecycle consultancy on Software Asset Management • Written and verbal best practice guidance on Software Asset Management
• Assists with the planning and implementation of software asset management services and functions
• Designs and implements ITIL based processes for the effective management of software asset inventory within the asset lifecycle aspects of build; deploy; operate; optimise and retire
• Determines and manages licensing compliance within software asset estates • Manages the implementation of software asset management tools
Business ConnexionSoftware Asset Management Analyst
Jan. 2013 - Feb. 2015Midrand• Assist with comprehensive Software Asset Management Programme
• Fulfils a Control function performing software license compliance and optimisation functions
• Perform thorough Software Asset Management assessment and analysis of client environments
• Implementation of Software Asset Management solutions
• Lifecycle consultancy on Software Asset Management • Written and verbal best practice guidance on Software Asset Management
• Act as a Software Asset Management Programme Implementation Team Leader
• Assists with the planning and implementation of software asset management services and functions
• Designs and implements ITIL based processes for the effective management of software asset inventory within the asset lifecycle aspects of build; deploy; operate; optimise and retire
• Determines and manages licensing compliance within software asset estates under BCX management • Manages the implementation of software asset management tools
Business ConnexionMicrosoft SAM Specialist
May. 2012 - Dec. 2012Midrand•Fulfilled a Team Leader role responsible for on-time delivery of Effective Licence Positions for the various Enterprise Agreement clients
•Conducting Microsoft SAM Baseline analyses
•Conducting and providing BCX customers with Microsoft SAM Assessments outlining the overall SAM maturity based on the Microsoft SAM Optimization Model
•Conducting Microsoft SAM Deployment Planning workshops at BCX customers with the focus on advancing their SAM maturity
•Presenting to clients on their Effective Licence Position
Business ConnexionAnalyst: IT Asset Management
Nov. 2009 - Jul. 2012• Act as an ICT Asset Management Programme Implementation Team Leader
• Operating, testing and planning installations of various asset management tools from software vendors, with a clear understanding of what features are required to meet with various levels of maturity as measured by best practice
• Provide training on the various asset management tools
• Assist with comprehensive ICT Asset Management Programmes
• Responsible for ensuring that all software is appropriately licensed in order to manage and reduce the legal and financial risks that the company is exposed to
• Identify and implement policies and procedures required for the efficient management of assets throughout their lifecycle, interfacing with Change, Release and Incident Management where necessary
• Put an environment in place that will facilitate the management of ICT assets throughout their lifecycle
• Assist with creating awareness at all levels regarding possible financial and/or legal exposures related to the use of assets
• Assist with ensuring all Software License Agreements are able to support solutions
• Maintain the relationship with software suppliers to ensure ongoing understanding of the contract and the working relationship
• Thorough ICT Asset Management assessment and analysis of client environments
• Implementation of ICT Asset Management solutions
• Lifecycle consultancy on software and hardware asset management
• Written and verbal best practice guidance on ICT Asset Management
• Manage Contractor Quotations and Invoices
• Manage Software License Agreements • Maintain Quality Requirements
• Perform and Supervise Clerical Functions where applicable
• Sustain Client Relations
Business ConnexionRelease Coordinator (Release Management)
Apr. 2008 - Oct. 2009.
Business ConnexionProblem Coordinator (Problem Management)
Apr. 2007 - Apr. 2008• Coordination and administration of problems
• Process development and improvement
• Problem Management process deliverables
• Initial classification of potential problems according to impact and urgency
• Preventing the replication of problems across multiple systems.
• Tracking open problems and identifying any problem that requires increased focus to meet committed targets
• Monitoring unassigned and reassigned problems and taking action if appropriate
• Handling day-to-day problem issues and escalating the Problem Resolver Groups as required to bring the resolution of the problems back on schedule
• Identifying and resolving problem assignment issues and misdirected problems
• Providing problem resolution status as requested
• Validating problem priority if required, or assisting with correcting invalid problem priority
• Revising problem resolution target time as required, up to a maximum defined extension period, based on business justification and SLA allowances
• Ensuring the quality and accuracy of problem information, as appropriate
• Contributes to the development of problem management procedures, work instructions and training material
• Ensure activities are performed according to defined standards and procedures developed for the Problem Management process
• Assisting with the handling of major incidents and identifying root causes
• Ensuring the quality and accuracy of problem information
• Compiling of weekly and monthly reports for various clients
T-Systems South Africa at Mercedes Benz Manufacturing PlantDesktop Support Specialist
Apr. 2002 - Mar. 2007• Setting up and Installation of new pc’s, hardware and peripherals
• Installation of Software, Operating Systems, Networking
• Liaising with clients with regards to faulty equipment
• Assisting with Network Related problems in the plant
• General assistance to users i.t.o software, hardware, networking
• Handling problem calls related to all problems in the plant be it networking, hardware, software, etc I was appointed Project Leader for the AD/XP migration at the Mercedes Benz Plant in East London, the project was a countrywide project at all Mercedes Benz offices and regional offices. The objective of the project was that it would provide a standard operating platform (Windows XP) across the company in order to optimize software distribution and patch (virus) management. My involvement brought me into daily contact with Senior Management within Mercedes Benz IT as well as IT Management in Germany at DaimlerChrysler AG. The following were my duties as Project Leader: • Participate in detailed planning of the deployment to the individual users in EL
• Perform the AD user migration for entire Mercedes Benz SA with migration tools provided by Germany and with the assistance of Germany
• Liaise with project management and business in EL and Zwartkop on the deployment
• Prepare the deployment procedures and manuals
• Appoint deployment team (temporary personnel) in EL
• Control the deployment in EL and the performance of the deployment team
• Ensure that the staging area (lab) for the preparation of the new PC’s is set up and available during the deployment
• Ensure that the new PC’s required for deployment is made available on each day of deployment as required.
• Control the deployment by the team
• Indicate non-compliant items (HW & SW) to project management for action by them
• Ensure that replaced/old PC’s are removed to the designated store for disposal
• Identify VIP’s and arrange for deployment to them
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