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Network Power<100 people
Roles
🔥50%
Startup Founder
💸50%
Marketing
✔️50%
IT
Geos
🇬🇧50%
United Kingdom
Work Background
Back Office Agent
SOURCEit BPOBack Office Agent
Aug. 2022Chicago, Illinois, United StatesProcess eligibility files• Add New Business & Renewal data to various platforms• Create plan documents for Consumers Health Plan cases. Process Health Savings Accounts reassociation and eligibility emails• Enter individual policies into CRM-Microsoft Dynamics• Run various insurance carrier quotes• Review and enter new business cases into carrier portals.
Customer Service Executive
Golf/royal Sporting HouseCustomer Service Executive
Dec. 2011 - Dec. 2019Singapore, SingaporeEnsure to provide excellent and quality service to the customers. Maintain customer’s satisfaction by providing problem-solving resources• Maximizes customer operational performance by providing help desk resources and advice• disseminating advisories, warnings and new techniques. • Overseeing daily smooth operations • Prepare/ submit monthly salary of staffs and liaising with finance for verification • Counter checks daily & monthly report for comparison analysis (KPIs
Payroll and Billing Specialist
New Ventures Multi- Purpose CooperativePayroll and Billing Specialist
Jun. 2008 - Sep. 2011PhilippinesGeneral office support• Process and approve the entire payroll to all employees of the company• Billing In-charge of all reimbursable amount payables by the client• Submitting monthly and quarterly remittances reports• Supervises newly hired office trainees• Preparing agendas and taking notes for meetings• Maintaining confidential records & data• Speaking with important clients & answering phones•
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