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Work Background
NISSAN TRADING CORPORATION AMERICASPurchase Specialist
Mar. 2023Embarking on a journey at Nissan Trading Corporation of America in Smyrna, TN, as a Purchasing Specialist since March 13, 2023, I've navigated the intricate world of automotive parts procurement with precision and dedication. My role is pivotal in fostering innovation, enhancing efficiency, and streamlining operations within the engineering and production landscapes. ♦️Ordered prototype parts for testing. ♦️Ensured timely arrival of parts at Nissan Tech Center. ♦️Compiled reports to review and correct price discrepancies. ♦️Assisted with data collection for various projects. ♦️Provided administrative support to the cost reduction buyer. ♦️Collaborated with the Sr. Systems Analyst to set up new production and trial parts. ♦️Provided forecasting information to engineers for better planning. ♦️Assisted in budgeting for vendor tooling refurbishments. ♦️Implemented strategies for cost reduction. ♦️Maintained effective communication with vendors and stakeholders. ♦️Managed inventory and ensured adequate stock levels. ♦️Contributed to team meetings and decision-making processes. ♦️Handled procurement processes efficiently. ♦️Worked closely with the finance team for budgeting and cost analysis. ♦️Played a key role in vendor management and negotiations.
AmazonHR Regional Coordinator
Jan. 2022 - Mar. 2023As a Regional Center Coordinator at Amazon, I played a pivotal role in ensuring operational efficiency, fostering team collaboration, and enhancing HR practices. Here’s a detailed account of my responsibilities and achievements:
♦️Partnered with warehouse teams for roster accuracy. ♦️Conducted audits and reported modifications. ♦️Compiled reports for time and attendance irregularities. ♦️Engaged with associates, answering HR queries. ♦️Provided necessary guidance to associates. ♦️Reported associate retention activities. ♦️Assisted with schedule accommodations. ♦️Served as an assistant team lead. ♦️Promoted a positive work environment. ♦️Implemented HR policies and procedures. ♦️Managed and resolved HR issues. ♦️Coordinated with other departments for smooth operations. ♦️Maintained HR records and documentation. ♦️Participated in HR projects.
VerizonPort Activations and Credit: Customer Pro
Sep. 2019 - Jan. 2022United StatesIn my tenure at Verizon in Murfreesboro, TN, from April 2015 to January 2022, with the last segment as a Customer Pro in Port Activations and Credit from August 2019, I mastered the art of seamless customer experience. My role was a complex blend of technical expertise, meticulous compliance, and empathetic customer service, positioning me as a pivotal figure in navigating the challenges and opportunities within the telecommunications sector. ♦️Strived for “first correspondence” resolution of customer issues. ♦️Conducted in-depth research of account histories. ♦️Processed and approved service requests. ♦️Verified authorized requests and processed related documents. ♦️Updated system information and resolved issues. ♦️Adhered to all regulations and policies related to mortgage servicing. ♦️Communicated with internal departments for supporting information. ♦️Corrected account discrepancies and facilitated reimbursements. ♦️Responded to escalated issues from team members and senior management. ♦️Maintained constant communication with team members. ♦️Provided progress reports to senior management. ♦️Handled administrative tasks efficiently. ♦️Contributed to team meetings and decision-making processes. ♦️Worked closely with the finance team for budgeting and cost analysis. ♦️Played a key role in vendor management and negotiations.
VerizonLNP (Local Number Portability)
Sep. 2015 - Sep. 2019Murfreesboro, TennesseeIn my role as an LNP (Local Number Portability) Specialist at Verizon, I was instrumental in ensuring seamless number portability, enhancing customer satisfaction, and maintaining regulatory compliance. Here’s a detailed account of my responsibilities and achievements:
♦️Managed the process of local number portability. ♦️Ensured seamless transition for customers changing service providers. ♦️Maintained strict adherence to FCC regulations regarding LNP. ♦️Worked closely with service providers to resolve porting issues. ♦️Provided excellent customer service during the porting process. ♦️Handled administrative tasks related to LNP. ♦️Coordinated with internal teams to ensure smooth operations. ♦️Stayed updated on changes in LNP regulations. ♦️Contributed to team meetings and decision-making processes. ♦️Handled customer inquiries and complaints related to LNP. ♦️Worked closely with the technical team to resolve porting issues. ♦️Maintained records and documentation related to LNP. ♦️Played a key role in vendor management and negotiations. ♦️Implemented strategies for improving the LNP process. ♦️Contributed to the company’s growth and customer retention goals.
VerizonCustomer Service Representative
May. 2015 - Sep. 2015Murfreesboro, TNAs a Customer Advocate at Verizon, I played a pivotal role in enhancing customer satisfaction, improving service quality, and driving company growth. Here’s a detailed account of my responsibilities and achievements:
♦️Performed calling plan analysis. ♦️Recommended plan changes/migrations. ♦️De-escalated calls using active listening. ♦️Ensured positive resolution for both customer and company. .
♦️Provided floor support for peers. ♦️Answered questions, provided feedback and direction. ♦️Handled credits, equipment, and troubleshooting. ♦️Offered upgrade recommendations based on consumer needs. ♦️Assisted with company retention and growth goals. ♦️Provided technical troubleshooting for all CDMA and LTE equipment. ♦️Supported feature phones, smart phones, and mobile broadband equipment. ♦️Handled equipment for both Windows and Mac. ♦️Maintained high standards of customer service. ♦️Worked closely with the team to improve service quality. ♦️Played a key role in vendor management and negotiations.
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