Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
FedTecSenior ServiceNow Program Manager
Oct. 2024• Delivered $20M+ in ServiceNow modernization programs, overseeing multi-module deployments (ITSM, ITOM, HRSD, ITAM, GRC/IRM, SPM) that were completed on time and under budget, aligned to ITIL and FedRAMP standards. • Led enterprise-wide digital transformation initiatives, integrating RPA, low-code platforms, and ServiceNow enhancements across federal and healthcare environments. • Built and directed high-performing cross-functional Agile teams, scaling delivery capabilities and increasing iteration velocity across complex hybrid environments. • Drove regulatory compliance and audit-readiness, partnering with Contracting Officers (COs), CORs, and agency leadership to ensure FAR/DFARS alignment and reduce audit exceptions. • Standardized hybrid delivery methodologies, optimizing the use of Agile, Waterfall, and SAFe frameworks based on project complexity and organizational maturity. • Strengthened strategic stakeholder relationships, enhancing executive visibility, governance transparency, and alignment across federal agencies and mission-critical programs. • Consolidated dual-role responsibilities on a federal contract, saving $200K+ annually through resource optimization
Memorial Sloan Kettering Cancer CenterDigital Employee Experience, ServiceNow Technical Program Manager and ScrumMaster® III
May. 2022 - Oct. 2024• Established and operationalized enterprise-wide project management standards within the Service Management Office (SMO), driving Agile maturity and delivery consistency across digital transformation programs. • Directed enterprise ServiceNow platform initiatives, including Development 2.0 and Strategic Portfolio Management (SPM), resulting in accelerated iteration cycles and improved prioritization of strategic work. • Championed digital employee experience programs, leveraging AI/ML, RPA, and Conversational AI to enhance workforce enablement and operational efficiency. • Provided executive-level reporting and governance updates, presenting bi-weekly to the Portfolio Review Board to ensure alignment with organizational goals. • Enabled a seamless transition under new SMO leadership, preserving project stability, delivery velocity, and stakeholder confidence during organizational change. • Institutionalized hybrid delivery practices, combining Agile, Waterfall, Lean, and Agifall methods to increase adaptability and cross-functional team cohesion.
Trellus HealthVice President, Technical Program Management
Mar. 2021 - May. 2022White Plains, New York, United States• Established and scaled the Program Management Office (PMO) to support the TrellusElevate™ Connected Health platform, ensuring HIPAA and HITRUST compliance in a highly regulated healthcare environment. • Directed portfolio execution for AI/ML, Conversational AI, and Data Lake initiatives, aligning delivery with enterprise goals through hybrid Agile and Waterfall methodologies. • Built and led high-performing program and service delivery teams, increasing delivery velocity, cross- functional collaboration, and execution reliability. • Defined and drove product vision and strategy in collaboration with executive leadership, enhancing platform alignment, stakeholder engagement, and user-centric design. • Improved clinical and operational workflows for patients and providers, significantly elevating the user experience and care delivery efficiency. • Developed integrated roadmaps and release plans, accelerating time to market through tighter coordination between product, development, and analytics teams. • Institutionalized project governance frameworks in Jira, improving data integrity, reporting accuracy, and organizational transparency. • Directed 11 cross-functional Agile teams, enhancing collaboration across Product, Technology, and Business Intelligence to support scalable, compliant growth. • Authored and implemented enterprise governance policies, enabling sustainable compliance, process standardization, and audit readiness at scale.
CDI LLCSenior Technical Program Manager
Jul. 2019 - Mar. 2021Tristate Area• Led strategic program management initiatives across technology and public sector divisions, enhancing long-term planning, delivery standards, and operational scalability. • Developed and deployed enterprise-wide project management training programs, significantly improving delivery performance for education and law enforcement clients. • Architected and launched a Program Management as a Service (PgMaaS) offering, adopted by 10+ enterprise clients, resulting in a 25% increase in program success rates and generating multimillion- dollar service revenue. • Redesigned project planning and operational frameworks, establishing a 2–5-year strategic roadmap to guide investment prioritization and delivery excellence across the technology portfolio.
IPsoftSenior Manager, Global 1Desk PMO
Jul. 2018 - Jul. 2019New York, New York• Built and managed the Global 1Desk PMO, enhancing Cognitive AI product development, ServiceNow integrations, and client implementation processes. • Established and enforced project management standards and onboarding frameworks, elevating delivery quality and operational consistency across regions. • Instituted governance reporting mechanisms for RPA and cognitive operations, improving transparency, accountability, and executive visibility.
IPsoftSenior Manager, Global Cognitive AI PMO & EMEA Cognitive Delivery and Operations
Sep. 2016 - Jul. 2018NY & EMEA• Built and led a PMO supporting global cognitive AI product development and delivery. • Directed regional delivery and operations, optimizing efficiency and execution across diverse markets. • Led pre-sales engineering for cognitive solutions, contributing to revenue growth and stronger client alignment. • Oversaw language pack roadmap development and execution across 15 languages and multiple code bases. • Drove improvements in delivery processes to support scalable, high-impact cognitive AI solutions.
IPsoftSenior Program Manager, Special Operations (AaaS – RPA)
Apr. 2015 - Aug. 2016New York, United States• Led the successful development and implementation of an Automation as a Service (AaaS) program, improving delivery efficiency and boosting client satisfaction across multiple RPA engagements. • Delivered high-impact RPA proofs of concept (PoCs) and pilots for enterprise clients, effectively demonstrating the value and operational benefits of automation in specialized environments. • Established and institutionalized governance and delivery reporting frameworks for RPA and special operations programs, enhancing transparency, accountability, and executive visibility. • Drove pre-sales strategy and client engagement efforts, translating business needs into compelling RPA use cases that accelerated adoption and deepened customer relationships. • Managed cross-functional teams in the delivery of tailored RPA solutions, aligning technical execution with client goals and organizational objectives.
IPsoftSr. Program Manager, Continual Service Improvement (CSI)
Nov. 2006 - Mar. 2015New York City Metropolitan Area• Designed and launched a Continual Service Improvement (CSI) program leveraging automation, resulting in measurable gains in operational efficiency, service quality, and issue resolution time. • Led strategic automation initiatives for top-tier clients, delivering tailored solutions that aligned with business objectives and improved long-term service performance. • Supported staff management and resource planning efforts, optimizing team allocation and ensuring timely, high-quality delivery across concurrent projects. • Directed the creation of pre-sales collateral and solution demonstrations, enabling the sales team to clearly articulate automation value propositions and secure new business. • Established feedback loops and performance metrics to track CSI impact, enabling data-driven decision-making and sustained process enhancements.
Intch is a Professional Networking App for the Future of WorkSee more people like Angelina on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
489368 people
17
Sales Executive @ KAPWA Solutions
15
IT Support Technician
15
Frontend Developer
134661 people
18
Sales development @ Ocean Liberta LLC
21
IT Manager | COO @ Refipampa
16
Software Engineer @ Sasqnet