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Work Background
Roland DGARoland Care Engineer
Jan. 2019 - Nov. 2024• Provided tier 3 support for service cases on color and dental products, ensuring timely resolution and customer satisfaction.
• Led training sessions on color and dental products, equipping dealer technicians with the knowledge needed for onsite repairs.
• Acted as the contact point for Roland DG case escalation, effectively managing and resolving escalated cases for dealers.
Roland DGAService Account Manager
Aug. 2013 - Jan. 2019• Provided Tier 3 support for color and dental products, ensuring timely resolution of technical issues.
• Conducted remote and onsite support for dealer technicians and end users, enhancing customer satisfaction.
• Led training sessions for dealer service technicians, improving their technical skills and knowledge.
Mid-West Sign SupplySales & Service Technician
Apr. 2011 - Aug. 2013Efficiently carried out installation, workflow, repair, and troubleshooting of equipment through phone and onsite support
Expanded customer base through exceptional customer service skills, account management, and follow up through phone and email communication
Initiated, evaluated, and cost justified proposals for sales associates to enhance printer and media sales
Established new relationships with vendors to expand product offerings
ProveerEquipment Technician
Jan. 2009 - Apr. 2011Developed set guidelines for all service work, installations, and record keeping
Designed templates for sales associates to provide adequate quotes, warranty specifications, and general information on equipment Maintain working relationship between customers and vendors through phone and email communication
Fast SignsCustomer Service Representative
Jan. 2006 - Dec. 2008Primary customer representative to maintain a constant working relationship
Coordinated daily production schedule to ensure all projects were completed in a timely fashion
Fast SignsGraphic Designer
May. 2005 - Dec. 2005Designed all signage produced in house based upon customer renderings and requirements
Assisted with all customer installations both in house and on
Fast SignsProduction Artist
Mar. 2003 - Apr. 2005Primary on site customer contact for signage installations
Produced signage according to a set schedule based on customers' needs
Fox Valley AEYCConsultant
Jan. 2001 - Jun. 2011*Hired to recreate and update the company's current website.
*Maintain the association's website through monthly updates
*Produce detailed flyers and brochures throughout the year
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