Requests
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Network Power<100 people
Roles
👍100%
Sales & BizDev
📞100%
Call Center
💬100%
Customer Service
Geos
Work Background
B-WonderhostAdmin Assistant (Part Time)
Sep. 2023 - Jun. 2024- Managed residential and Airbnb clients
- Sent automated SMS reminders
- Non-voice and voice customer support for cleaners and clients
- Scheduled rosters of cleaners
- Managed staff and customer relationships
- Managed bookings for Airbnb clients (Breezeway, Turno, Guesty, Hometime)
- Updated rental listings (Airbnb, Booking.com, VRBO, Expedia)
- Posted website updates
- Created invoices and reconciled transactions (Xero)
- Occasional recruitment (posted job ads, screened applicants, shortlisted candidates, requested and gathered requirements)
- File management
- Contract preparation for new cleaner hired
- Designed marketing materials (brochure, FB ad, letterhead, pricing list, greeting cards)
- Facebook posting/commenting
Freelancer (OnlineJobs) General Virtual / Executive Assistant
May. 2022 - May. 2023- Database Management:
client’s info, prospect’s info, services, packages, courses (Hubspot, KarmaCRM, Salesforce)
- Inventory Management:
in stock/OOO, price updates and barcodes/SKUs, shipping fee updates, FBA inventory
- eCommerce Site Management:
WordPress, Shopify, eBay, Etsy, Amazon; retail, wholesale, dropshipping; Zik Analytics, WSG; posted product titles, descriptions (template provided), shipping rates, contacted suppliers
- Website Management:
posted ready-made articles, embedded YouTube videos, inserted images, uploaded featured images, crafted SEO title and descriptions (SEO Yoast, All in One SEO), website QA
- Team Management:
managed writers (assigned topics to them, checked their work by proofreading/editing the articles), data entry specialists, designers, developers, programmers, social media and SEO specialists
- Expense Management (Xero):
invoice creation (invoice and repeating
invoice) under ‘Sales’ and ‘Purchases’, adding ‘Customers’, and account reconciliation
- Web research, Product research, Product review sourcing
- Data entry, Posting products Data mining/Lead generation
- Non-voice customer support (ticket, email, live chat)
- Email management
- Order processing/fulfillment, Logistics update
- Social media management (Facebook [Facebook Ads], Twitter, Pinterest, Google Plus, Panoramio, Scoop.it) Calendar management
- Report, Manual/SOP, Written and Video Instructions creation
Boylan LawyersLegal Assistant
Sep. 2019 - Feb. 2020- Email management and response
- Calendar management / non-voice appointment setting
- Legal document preparation
- Proofreading/editing documents
- File management
- CRM management (Actionstep)
- Automation and workflow creation
The Nischwitz GroupVirtual Assistant (Part Time)
Feb. 2019 - Mar. 2022- Management: outreach drafts, database
- Web research
- Data entry / Data mining
- Website posting/updates
- Report creation
Zodiac PsychicsCustomer Service Representative
May. 2017 - Apr. 2019- Non-voice support
- Database management
- Psychic application review and approval
CXT LegalLegal Virtual Assistant (Part Time)
Oct. 2015 - Feb. 2016- Email management
- Calendar management / non-voice appointment setting
- Legal document preparation
- Proofreading / editing documents
Phorest Salon SoftwareBusiness Administrator
Apr. 2015 - Apr. 2017- Web research
- Data entry
- Database management
MerchantQA Project Manager
Jan. 2015 - Apr. 2015- Management: freelancers, accounts (eBay, PayPal), inventory, database
- Order processing
- Order fulfillment (Shipwire, Shipstation)
- Logistics update (EMS, USPS, FedEx, Royal Mail)
- Recruiting (freelancers)
- Non-voice customer support (ticket, email)
- Additional supplier sourcing
- Email management
- Web research
- Data entry
- Report creation
Collabspot (Acquired by SugarCRM)Executive Assistant
Jan. 2014 - Oct. 2014- Management: email, calendar, team, personal and office expense
- Followed up on Projects
- Web Research
- Data Entry/ Data Mining
- Blog posting (ready-made contents)
- Recruiting (occasionally)
- Proofreading
- Appointment Setting
- Travel Booking (flight, hotel)
- Report Creation
oDeskVirtual Assistant
Mar. 2010 - Mar. 2013- Data Entry (Excel, MS Access, Google Spreadsheet, Online Forms, Magento, EarthCart, Client’s Website)
- WordPress/ eCommerce Site Management
- Order processing
- Order fulfillment (supplier’s website)
- Logistics update (EMS, China Mail)
- Web Research/ Lead Generation/ Data Mining
- Email Marketing and Email Response (Mailchimp)
- Project / Product Management
- CRM / CMS / Salesforce Management
- Bookkeeping, Invoice Creation, and Account Reconciliation (Quicken, Xero, Wave)
- Social Media Management / Online Marketing
- Classified Ad and Review Posting
- Customer support (ticket, live chat, Skype call)
- Report creation
Baguio Country ClubCommunications Officer / Lady Butler / Member Relations Assistant
Jan. 2008 - Feb. 2011Baguio City, Cordillera Admin Region, Philippines* Lady Butler:
- Express room check-in
- Accepted in-house calls
- Received and checked room service delivery
- Coordinated flower arrangements for VIP’s
- Conducted posting of guest’s consumed items
- Assisted on room preparations
- Responsible in updating room status and inventory of equipments
- Checked rooms for completeness and equipment’s functionality
- Outbound telemarketing for peak season accommodations
- Accepted room and table reservations and/or cancellations
- Logged daily reports * Member Relations Assistant:
- Attended to guest’s inquiries and need for assistance
- Handled complaints and coordinated with concerned department for immediate action
- In charge of sending out invitations/ notices/ newsletters/ flyers to members
- Informed members regarding status of membership
- Updated member’s records in the D’ Hotel system and individual file
- Issued car stickers
- Recorded all outgoing faxed documents
- Assisted in promoting events through posting of notices, selling, and telemarketing
- Logged daily reports * Communications Officer:
- Accepted and listed incoming calls
- Transferred calls to concerned departments
- Customer service assistance for outgoing calls
- Updated every day temperature and weather forecasts
- Sorted call charges posted on the computer from different departments
- Conducted radio operations to on-call taxi cabs
- Logged daily reports
DAN-WEL MarketingExecutive Secretary
Jul. 2007 - Nov. 2007Baguio City, Cordillera Admin Region, Philippines- Sorted and maintained effective filing system of business quotations received and signed by different schools.
- Responsible in typing and printing of business quotations issued to different schools.
- Prepared reports on daily expenses used by the management.
- Marketing fire fighting equipment to different prospective clients.
Atty. Rodrigo Cera and Associates Law OfficeOffice Staff/ Legal Secretary
May. 2007 - Jun. 2007Baguio City, Cordillera Admin Region, Philippines- Handled and assumed responsibility in updating scheduled appointments.
- Sorted and maintained effective filing system of envelopes containing different cases.
- Prepared and encoded documents for notarization and finalizes with notarization seal.
University of the CordillerasStudent Assistant
Jan. 2006 - Jan. 2007Baguio City, Cordillera Admin Region, PhilippinesOffice Duties:
- Customer service oriented, telephone operator and other inter-office related duties.
- Monitored Purchased Orders of different departments.
- Received purchased items from the Purchasing Office.
- Maintained inventory of school stock supplies.
- Issued school supplies to different departments in the school. Laboratory Duties:
- Prepared different chemical mixtures for laboratory usage.
- Maintained stock inventory of chemicals.
- Inventory of in and out chemicals from the laboratory for proper distribution.
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