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Work Background
Puget Sound EnergyIT Security Engineer
Aug. 2024United StatesCurrently preforming System Administration work in CA/Brodcomm (IAM) Identity Access Management. Okta SSO and SeviceNow administrator. RSA, Active Directory and Thycotic System Administration and support. Physical security apps supported, such as Everbridge, Reconeyez and Boomerang.
Puget Sound EnergyIdentity Security Analyst
Aug. 2023United StatesCurrently preforming System Administration work in CA/Brodcomm (IAM) Identity Access Management. Okta SSO administrator. RSA, and Thycotic System Administration and support.
Puget Sound EnergyNetwork Security Engineer
Aug. 2019United StatesCurrently preforming System Administration work in CA/Brodcomm (IAM) Identity Access Management. Okta SSO administrator. RSA, F5 and Thycotic System Administration and support.
Puget Sound EnergyApplication Development Analyst
Mar. 2015 - Aug. 2019Application Developer of Service Now and CA Identity Access Management. Responsible for making changes to the application as needed, provisioning permissions and troubleshooting issues. Support Poweplant application for Property Accounting, troubleshooting application issues and provisioning permissions.
Puget Sound EnergyAssociate Help Desk Analyst
Apr. 2014 - Mar. 2015Provision accounts in Active Directory and Exchange. Created users accounts for PC's, individual and shared mailboxes, security groups and group folders on shared drives.
Puget Sound EnergySenior Technical Center Analyst
Apr. 2012 - Apr. 2014Bothell, WARespond to telephone calls, e-mail, voice mail and personnel requests to document system problems and service requests into (Remedy) tracking system. Identifies, researches and resolves technical tier 1 problems, some tier 2 remotely and dispatches tier 2 problems to appropriate staff. Documents, tracks and monitors the problem to ensure a timely resolution. Documents and tracks requests for IT hardware, software, service, moves, adds and changes in tracking system. Monitor IT systems alarms and control services. Provides trouble and response service. Create knowledge base documents to place on SharePoint. Run monthly service level reports from Remedy and SAP to create the IT Infrastructure scorecard. Create users and update permissions in Remedy. Clear print queues in TSO mainframe weekly as maintenance required. Working with IT security to learn processes of AD provisioning and training the Help Desk these pocesses.
Puget Sound EnergyTechnical Center Analyst
Aug. 2010 - Apr. 2012Responds to telephone calls, e-mail, voice mail and personnel requests to document system problems and service requests into (Remedy) tracking system. Identifies, researches and resolves technical tier 1 problems, dispatches tier 2 problems to appropriate staff.
Valley Medical CenterIT Help Desk
May. 2009 - Aug. 2010Responsible for troubleshooting all hardware and software problems, taking appropriate action or dispatching a trouble ticket to technician or analyst. Duties included: Turning over any alerts to the next shift, assist users with basic usability issues, reset passwords and/or unlock accounts for users, monitor systems and equipment notifying manager/administrator of developing situation affecting multiple user or systems, maintain customer and equipment database records, support education/training on companies software, ensure appropriate global phone message is activated for alert notifications, monitor and take steps to troubleshoot production interfaces and notify support or system administrator.
PACCAR Information Technology DivisionSystem Support Analyst
Jul. 2007 - Feb. 2009- Responsible for testing new software programs and equipment to be used at truck dealerships. - Responsible for an extensive test lab, inventory of all hardware and software used for testing and development of software. - Second level dealership support troubleshooting wireless network connections and software installation issues. - Writing test scripts, installation documents and deploying software.
- Trained support teams and implemented a new training process.
- Worked and managed various agile projects.
PACCAR Information Technology DivisionIT Help Desk
Jul. 2004 - Jul. 2007- Helped truck dealership employee’s access 32 software programs. - Responsible for testing new software programs and equipment to be used at truck dealership. - Responsible for maintaining internal IT help desk page on companies web site. - Helped troubleshoot wireless network connections and setting up wireless communications. - Tested all new software and writing test scripts.
PACCAR Parts DivisionA/R Specialist
Dec. 2002 - Jul. 2004- Responsible for global billing of truck dealerships.
- Responsible for processing vendor payments resolving billing discrepancies. - Also maintained intranet page for Accounting department.
ChemPointFinancials
May. 2000 - Aug. 2001- Responsible for all aspects of financials including: - A/P, A/R, Bank reconciliation, General Ledger, Gross Margin, Collections. Credit Checks and Approvals.
- Responsible for generating reports using Great Plains and Excel to help the sales team.
ARIS EducationAccount Manager/Partner Initiatives Coordinator
Apr. 1999 - Apr. 2000- Responsible for scheduling clients for technical, back office computer training. - Worked with clients to schedule the correct training based on their qualifications.
- Out bound calling, prospecting new clients in the New York and Dallas region.
Seattle Aero Inc.Order Control Clerk
Nov. 1998 - Apr. 1999- Responsible for running reports to identify items to be shipped or held based on state regulations.
- Responsible for providing the warehouse with order packing lists to ship parts.
Catapult Software TrainingSales Support/Client Associate
Feb. 1996 - Jun. 1998- Responsible for answering phones, registering students for classes, and consulting students on which computer training courses were needed. - Supported the district offices and Account Manager’s accounts as needed.
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