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Work Background
Software Renewals Specialist
NI (National Instruments)Software Renewals Specialist
Jul. 2022 - Aug. 2024Heredia, Costa RicaEngaging with customers currently enrolled in the Standard Service Program (SSP) to facilitate their utilization of service benefits, and encourage them to renew their service. Driving customer success and generating revenue for the organization. Develop customer-facing communication skills, time-management abilities, and prioritization skills, and proactively engaging with customers across diverse industries and account tiers. • Drive software service program renewals through phone and email interactions. (Single Seat and Multi-Seat Licenses) • Implement a renewal sales strategy to maximize customer engagement. • Respond to inbound requests promptly. • Identify opportunities for sales expansion, such as multi-year renewals or Academic Volume License (AVL). • Document activities using systems like SFDC and Oracle, while collaborating with sales teams. • Provide constructive feedback to contribute to ongoing improvements. • Managing tableau contract servers for data extraction and due diligence.
Vendor Engagement
TeleperformanceVendor Engagement
Aug. 2021 - Jul. 2022San Jose, Costa Rica• Successfully coordinating technical service for anti-fire systems involved managing communications with more than 100 vendors and customers across the United States, ensuring effective coordination between all parties involved
Sales Representative
PublicartelesSales Representative
May. 2020 - Oct. 2020San José, San Jose, Costa Rica
Student
LEAD UniversityStudent
Jan. 2018 - Sep. 2024San José, Costa Rica
Problem Resolution Analyst
L.L.BeanProblem Resolution Analyst
Nov. 2017 - Jan. 2018San Jose, Costa Rica
Administrative Assistant
JUG Consultorios ModernosAdministrative Assistant
Jan. 2017 - May. 2020Costa Rica
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