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Work Background
Seeems SolutionsTech Support Engineer
Mar. 2025Plovdiv, Plovdiv, BulgariaProvided comprehensive technical support to clients and internal teams, serving as the primary liaison between end-users and development teams to ensure clear communication and efficient resolution of technical issues. Troubleshot and resolved software and hardware incidents, including website performance, user account problems, integrations, and third-party tools. Supported a variety of platforms such as Shopify, WooCommerce, WordPress, and custom-built e-commerce stores. Managed user accounts and permissions while enforcing security policies to maintain system integrity. Performed basic server configuration and maintenance to ensure reliable IT infrastructure. Assisted with payment gateway setups, shipping configurations, domain management, and plugin/app troubleshooting. Monitored and tracked incidents using ticketing systems to guarantee timely resolution and follow-up. Escalated complex issues to development or engineering teams with detailed reports, keeping clients informed throughout the process. Developed and maintained technical documentation and user guides to empower users and reduce recurring support requests. Communicated clearly and patiently with non-technical users, guiding them step-by-step through solutions to enhance user experience and satisfaction.
STM Zdrave LtdMarketing and Advertising Specialist
Sep. 2024 - Dec. 2024Kazanlŭk, Stara Zagora, BulgariaConducted comprehensive market research to understand customer needs, preferences, and behaviors, enabling targeted and effective marketing initiatives. Analyzed industry trends, competitor activity, and emerging opportunities to inform strategic decision-making. Utilized data analytics tools to extract actionable insights and support data-driven marketing strategies. Developed and implemented site-focused marketing strategies and campaigns aligned with business objectives. Crafted detailed marketing plans with clear goals, KPIs, and performance metrics to optimize site traffic, user engagement, and conversion rates. Consistently monitored campaign performance and adapted strategies to maximize ROI and achieve measurable growth.
TMT PHARMA GROUP ltdMarketing and Advertising Specialist
Aug. 2022 - Aug. 2024Plovdiv, BulgariaResults-driven Marketing and Advertising Specialist with extensive experience in the pharmaceutical industry, specializing in online pharmacy operations. Expert in developing and executing comprehensive digital marketing strategies that increase online visibility, drive targeted traffic, and boost sales conversions. Proficient in SEO techniques, including keyword research, on-page and off-page optimization, and technical SEO audits, resulting in improved organic search rankings and increased website traffic. Skilled in managing paid search campaigns (PPC) across platforms like Google Ads, optimizing ad performance and maximizing ROI. Experienced in leveraging analytics tools (Google Analytics, SEMrush, Ahrefs) to monitor campaign effectiveness, track user behavior, and refine marketing tactics. Adept at creating compelling content tailored for SEO and audience engagement, including blog posts, landing pages, and social media. Strong collaborator and communicator, with a proven track record of building and nurturing relationships with clients, stakeholders, and cross-functional teams to align marketing efforts with business objectives and deliver measurable growth.
KonversaDigital Marketing Specialist
Nov. 2020 - Jul. 2022Plovdiv, BulgariaA seasoned Digital Marketing Specialist with a diverse background across industries including online pharmacy, fitness supplements, technology retail, mattresses, facial cosmetics, and clothing. Proven track record of developing and executing comprehensive digital marketing strategies that boost brand visibility, drive targeted traffic, and increase online sales and conversions. Expertise in SEO (keyword research, on-page and technical SEO, link building) and SEM, with strong proficiency in managing Google Ads campaigns—search, display, and remarketing—optimizing budgets to maximize ROI and achieve business goals. Skilled in leveraging Google Analytics, Google Tag Manager, and other digital tools to monitor campaign performance, analyze user behavior, and make data-driven decisions for continuous improvement. Experienced in creating and managing multi-channel digital campaigns, including social media marketing, content marketing, and influencer partnerships to enhance brand presence and engagement. Adept at strategic planning, budget management, and adapting to fast-paced environments to deliver measurable growth.
Premium Car SRLSExecutive Administrative Assistant
Apr. 2016 - Jul. 2019Mantua, Lombardy, ItalyProvides high-level administrative support to the dealership's executives, managing schedules, correspondence, and meetings. They serve as a point of contact for customer inquiries, ensuring excellent customer service and handling sensitive information with discretion. This role involves maintaining records, preparing reports, and coordinating with various departments within the dealership. They also organize events, meetings, and conferences, and assist with special projects, such as market research or promotional activities. Strong organizational, communication, and multitasking skills are essential, along with a professional demeanor and confidentiality. Familiarity with the automotive industry is an added advantage.
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