Lavínia Santiago

General & Operational Manager @Nexus Talent Agency

MarketingHRFinanceBusiness OwnerCall CenterCustomer Support RepresentativeCustomer ServiceHelp Desk SupportChat SupportLive ChatRecruiterCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistAssistantAdministrative AssistantPersonal AssistantOffice AssistantResearch AssistantOffice AdministratorProject Coordinator

I have developed critical thinking, versatility, and adaptability skills throughout a diverse career. I am always eager to learn, and my ability to quickly absorb new skills makes me a valuable asset to any team. As a General & Operational Manager, I focused on structuring processes, creating strategic databases, and implementing effective financial controls, with a highlight on maintaining a 98.2% success rate with the main client. In all my roles, I have always strived to foster a collaborative, results-oriented work environment. I have practical experience with tools such as PHC, CRM, SAP, Bizagi, Power BI, and Microsoft Office (advanced Excel). Additionally, I am familiar with SPSS, basic SQL Developer, automated testing, and Wave, and I use management tools such as Trello, Milanote, Motion, and Agile methodology to ensure efficiency and innovation in processes. Currently, I am seeking new opportunities in Business Analysis, Management, and Human Resources, where I can apply my experience and skills to drive results and contribute to the success of companies.

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Work Background

General & Operational Manager

Nexus Talent AgencyGeneral & Operational Manager

Feb. 2024Faro, PortugalSupervision of the department or business unit and responsible for the operation and profitability Responsible for coordinating daily operations within a specific area, ensuring that processes run efficiently

Finance Department

Casa FerreiraFinance Department

Mar. 2022 - Apr. 2023Faro, PortugalSpreadsheet development Responsible for recording correspondence Responsible for invoicing Experience in conducting research in various areas to gather relevant information and present it in a clear and concise manner to assist in decision making Control of Entry Forms.

Administrative Manager

PB-02 WALEAdministrative Manager

Nov. 2021 - Apr. 2023Faro, Faro, PortugalResponsible for HR Responsible for Finance Customer Management Invoicing Sales Negotiation Communication conducted in English internally Process Structuration

MEO Seller

MultifrequenciaMEO Seller

Mar. 2021 - Nov. 2021Loulé, Faro, PortugalMEO Store Operator Sales and After-Sales Customer Service Use of SAP, CRM, and ShopBox

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