Mayoral Moda InfantilCustomer Service Representative and Ecommerce
Oct. 2019 - Sep. 2020Málaga, Andalusia, SpainIntegrated within the E-commerce department, I played a key role in customer service for the website mayoral.com, handling inquiries in both Spanish and English. My responsibilities included:
- Cross-Department Collaboration: Coordinated with various departments (E-commerce, Marketing, Operations) to communicate potential issues and improve processes.
- Process Improvement & Standardization: Contributed to the continuous improvement of service and the standardization of management processes, optimizing workflows and increasing efficiency.
- Global Stakeholder Management: Served as the main point of contact between the head office and international teams in France, the United States, the United Kingdom, and Italy, ensuring seamless communication and customer management support.
- Regional Communication & Coordination: Managed customer service operations for Belgium, Ireland, and the Netherlands, ensuring consistent communication and alignment with global strategies.
- Content Development & Communication: Assisted in creating and managing internal communications, ensuring information was effectively disseminated across multiple regions and departments.