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Work Background
Naked WinesMarketing Campaign Manager
Sep. 2023 - Apr. 2024Manly, New South Wales, Australia- Developed Marketing Plan, Used customer insights and market trends to create the annual repeat marketing strategy, boosting loyalty and engagement.
- Improved Content, Focused on continuous enhancements across brand, content, and CRM initiatives.
- Managed Campaign Schedule, Set and executed a campaign schedule, ensuring the team was prepared for timely execution.
- Handled Timelines and Expectations, Managed campaign timelines and aligned expectations with stakeholders.
- Work closly with our CRM specilist to defined success metrics: Established clear success criteria and aligned efforts with business goals.
- Created Customer Experiences, Worked with department leads to develop targeted experiences that met performance goals and strengthened customer connections.
Naked WinesEvent Coordinator
Jun. 2022 - Sep. 2023Manly, New South Wales, AustraliaBuild a stronger Naked community through a variety of event, deepen winemaker-customer connections, and make the wine journey more interactive and engaging.
- Virtual events, Manage virtual platforms, curate content with winemakers, send customer invites, and moderate events. Follow up post-event with exclusive offers and feedback surveys.
- Winemaker Events, collaborate with winemakers to organise private dinners, cellar door and harvest events. Creating immersive tasting and winemaker experiences. - Tasting events, Plan larger tastings featuring multiple winemakers, in different location (across States) allowing Angels to explore a variety of wines, regions and winemakers.
Naked WinesCommunity Manager
Mar. 2021 - Sep. 2023Manly, New South Wales, Australia- Manage Naked Wines’ social media channels (Instagram, Facebook, Twitter, etc.) to build an active and engaged community.
-Develop a content strategy that aligns with Naked Wines’ mission of supporting independent winemakers.
-Create and curate content (posts, videos, winemaker interviews, etc.) that showcases the behind the scenes of winemaking, shares customer experiences, and highlights how Naked Wines supports independent winemakers.
- Serve as a bridge between customers and winemakers, facilitate direct communication between winemakers and customers assisting in responding to customer comments and questions in a timely and positive manner.
- Lead and assist Customer Happiness Team to respond to followers and assist in creating optimization across the team.
Naked WinesInbound Customer Service Representative
Mar. 2020 - Mar. 2021Manly, New South Wales, Australia- Serving as the Main Point of Contact: Engage with Naked Wines' customers (Angels), ensuring that all inquiries are handled promptly and professionally.
- Problem Solving and Issue Resolution: Provide solutions to customer concerns. - Product Knowledge: Stay up-to-date on Naked Wines’ extensive portfolio of wines, winemakers, and promotions.
- Customer Feedback: Listen actively to customer feedback and provide relevant solutions
- Maintaining Accurate Records: Update and manage detailed customer information. - Collaboration and Communication: Work closely with internal teams to resolve complex issues, ensuring a seamless experience for customers.
Xtend Barre®Barre Instructor
Dec. 2019 - Apr. 2024Northern Beaches, New South Wales, AustraliaBarre Instructor for Xtend Barre Australia. Working across 3 different locations, Manly, Deewhy and Mosman of Sydney’s Northern Beaches.
PeanutbutterloveCafe Manager
Aug. 2019 - Jan. 2020Manly, New South Wales, Australia- Head Barista, Make Coffee, train employees on how to make coffe, liaise with coffee roster on best practices.
- Staff management, Recruit, train, and supervise café staff, including baristas and kitchen personnel.
Schedule shifts and manage employee performance, ensuring a positive working environment.
- Customer Service, - Inventory control, Manage inventory levels and order supplies, ensuring the café is well-stocked with necessary items and conduct regular inventory checks and minimize waste.
- Menu development, collaborate with chefs and staff to develop and update the café menu
- Oversee daily café operations, ensuring smooth workflow and efficient service delivery.
Naked WinesInbound Customer Service Representative
Aug. 2017 - Nov. 2018Manly, New South Wales, Australia- Serving as the Main Point of Contact: Engage with Naked Wines' customers (Angels), ensuring that all inquiries are handled promptly and professionally.
- Problem Solving and Issue Resolution: Provide solutions to customer concerns. - Product Knowledge: Stay up-to-date on Naked Wines’ extensive portfolio of wines, winemakers, and promotions.
- Customer Feedback: Listen actively to customer feedback and provide relevant solutions
- Maintaining Accurate Records: Update and manage detailed customer information. - Collaboration and Communication: Work closely with internal teams to resolve complex issues, ensuring a seamless experience for customers.
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