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Work Background
VisaBusiness Development
Oct. 2021 - May. 2023SingaporeDriving business opportunities with key partners and merchants in the region. Qualifying and ensuring that deals are aligned with Visa business strategy, across all products and business lines.
Worldline Merchant ServicesKey Account Manager APAC
Jun. 2019 - Oct. 2021Developed relationships within key merchant accounts to gain insights into business processes, identify pain points, and review growth strategies to help merchants achieve their business objectives.
NTUC LinkTeam Lead, Sales & Distribution
Jul. 2017 - Jun. 2019SingaporeDirect execution of strategy and initiatives to drive growth of complex, data-driven products in key partner portfolios and acquisition of additional partners. Collaborate cross functionally with members of Product, Marketing, and Data Analytics teams to develop new product offerings and create marketing plans supporting increase in coalition loyalty partnerships. Establish and develop partner relationships encouraging increased engagement with and usage of new digital products by customers. Coach and provide strategic direction for five Partnership Managers and drive relationship management and support metrics for achieving targeted objectives.
Global Payments Inc.Key Account Manager
May. 2015 - Aug. 2017I built relationships with leaders and representatives of multiple areas of operations within key merchant clients to gain insights into business processes, identify pain points, and review growth strategies to recommend company products and services of various payment acceptance options for merchant revenue growth through increased ease of payments for customers. Liaised with clients to provide market updates and business review information.
Key Accomplishments:
• Won membership in corporate President’s Club and annual incentive trip in 2016 for driving production above 140% of targeted goal.
• Expanded Assets Under Management (AUM) portfolios of multiple key merchants by securing additional branches and business channels.
• Championed and drove execution of Dynamic Currency Conversion campaign.
OCBC BankPremier Relationship Manager
Jun. 2014 - May. 2015Collaborated with premier clients to explore financial condition, evaluate financial requirements, and define financial short-term objectives and long-term goals. Created and recommended customized strategies utilizing bank investment tools such as bonds, trusts, dual currencies; insurance products for endowments, asset protection, and legacy planning; and equity linked loans. Advised AUM clients on portfolio-impacting market changes. Executed initiatives to acquire new clients and develop new business opportunities. Ensured compliance with industry regulations and corporate policies and delivered high-quality customer services.
ANZBusiness Development Manager
Jul. 2010 - May. 2014Drove acquisition of affluent new-to-bank clients for premier online banking and financial services platform to grow bank Assets Under Administration (AUA). Identified and established relationships with ancillary organizations to develop alliances for securing new business sources and expanding business within existing clientele. Ensured regulatory and policy compliance and delivered exceptional and comprehensive customer support services. Mentored new team members and served as interim leader of Business Development Team for several months. Key Accomplishments:
• Achieved and exceeded production targets consistently earning status as team Top Performer multiple times.
• Won corporate incentive trip to 2010 sales convention, recognized with multiple Service Excellence Awards, and repeatedly won tactical challenges.
• Promoted twice for outstanding work performance and results.
UOBPersonal Banker
Aug. 2009 - Jul. 2010Consulted with clients to explore financial and economic status, wealth accumulation achievements and goals, and financial planning strategies. Identified and recommended investment options and insurance choices to meet specific needs of customers. Solicited referrals from clientele and exercised other techniques to source new business.
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