Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
FinviSenior Service Delivery Manager
Oct. 2022RemoteLead project teams and clients to achieve strong financial impact and results by implementing and adopting software-based solutions. • Manage the end-to-end implementation of solutions, serving as the primary business contact for clients and ensuring success.
• Manage cross-functional teams to ensure that implementation projects are completed on time, on budget, and with a high degree of client satisfaction.
• Define, socialize, and support project & client success criteria and goals.
• Report on key financial metrics and deliver measurable performance outcomes.
• Build strong client relationships, including at the executive level.
• Lead structured problem-solving activities with client and project teams.
• Act as a strategic advisor and trusted partner to the client, advising on best practices and decisions.
• Proactively manage project risks and facilitate challenging conversations with client leadership.
• Facilitate client meetings, internal project team check-ins, and executive steering committee updates to support project momentum and team dynamics.
Persistent SystemsInformation Technology Service Delivery Manager
Jan. 2022 - Oct. 2022Whitehouse Station, New Jersey, United StatesResponsible for identifying all processes and deliverables related to the project and incorporating them into the project plan, while ensuring organization buy-in and approval of the project plan/schedule.
• Create project plan/schedule per defined objectives and scope in the statement of work (SOW).
• Serve as the primary point of escalation for all project-related issues and project specific communications to stakeholders.
• Responsible for creating and updating all project deliverables on all assigned projects.
• Develop solutions for project issues and effectively communicate solutions to all internal and external stakeholders.
Distinguished ProgramsProject Delivery Manager
Nov. 2020 - Dec. 2021New York, New York, United StatesWith excellent relationship management skills, leadership skills and commercial acumen, am able to quickly attend to a topic, add value and then move on to the next task. Responsibility for the successful delivery of all elements, to specified levels of time, budget and quality. This includes implementation, development of existing provisions and general business development for the Company.
• Lead on Salesforce Classic to Salesforce Lightning migration, companywide.
• Implemented performance improvement activities that focus on maintaining schedules and minimizing companywide disruption internally and externally.
Independent ConsultantService Delivery Project Manager
Jun. 2018 - Nov. 2020Wallington, NJSuccessful in strengthening operations and collaborate with all major functions and deliver organization goals. Served as an industry expert, leader, and trusted adviser to implement performance improvement activities that focus on maintaining schedules, controlling cost, assuring quality, and minimize disruption. • Educated clients on strategic change efforts by developing communication programs and presenting information employing clarity, innovation, and humor to deliver effective presentations.
• Developed programs, standard operation procedures, and employment policies for current labor force.
• Support the logistics team by identifying optimization opportunities.
• Translated communications for international client on multiple projects – English-Polish, Polish-English.
LiquidHubTechnology Service Delivery Manager
May. 2017 - May. 2018Wayne, PA & Newark, NJMotivating and instructing 28 cross-functional team members to execute program activities such as risk management and mitigation, program health, change control, financial reporting, and program planning and tracking to meet client expectations. Liaise between business and technical aspects of service delivery to facilitate client success. SLA management.
• Improve value of information by rendering dynamic and skillful presentations to diverse audiences. • Identify new client opportunities by effectively developing and managing professional relationships. • Discuss key performance factors, reporting, service improvements, and quality assurance to plan, define, and execute programs at maximum efficiency and client satisfaction.
• Develop a cooperative and committed work culture within the team and with other business units including IT, Finance, Supply Chain, and other departments within the company community and shared service functions such as Risk Management and others.
Starwood Hotels & Resorts Worldwide, Inc.PPMO Solutions Manager
Apr. 2015 - May. 2017Stamford, CTOrchestrated streamlined technical support, vendor management, and business relationship development processes to drive enterprise-wide performance. Implemented project management tools, training programs, and best practices while adhering to Starwood policies.
• Produced detailed reports that leveraged support for recommendations to key decision makers for portfolio execution and strategy.
• Improved end-user capabilities by streamlining vendor management processes and technical support.
• Led PPMO Solutions Center of Excellence in recommending efficient, cost-effective and innovative solutions that increased productivity and improved return of investments of existing solutions.
NICE SystemsProject Manager
Apr. 2013 - Apr. 2015Paramus, NJSpearhead project planning and implementation, design sessions, customer support, risk assessments, project documentation, and resource management while maintaining a keen focus on enhancing the customer experience. Serve as the liaison, collaborator, and client-centric interface between NICE Systems Clients, Client Management Teams, Sales Executives and Engineers, Trainers, and Business and Application Consultants to drive corporate goals.
• Streamline information by communicating project status, issues, and escalations to internal clients, technical staff, and management teams.
• Maximize efficiency by deploying strategic planning initiatives to ensure high quality on-time deliverables.
• Promote personal and professional growth by mentoring other Project Manager’s and introducing new concepts, changes, and project methodologies.
• Facilitate system trainings on internal applications and guide the teams in following “lessons learned” techniques to integrate improvements across to all levels across the organization.
The MIGroupSr. Business Process Mgr - Project Mgr
Jun. 2009 - Apr. 2013Whippany, NJLed client and provider billing, payment, and financial service processes including invoicing, credit and debits memos, and payment set-up in SAP. Held concurrent responsibility for ensuring high-levels of accuracy, thorough documentation, and adherence to financial policies and procedures. Developed and implemented process to maximize productivity, drive efficiency, and exceed the organizations performance standards.
• Maximized profits on each relocation within the scope of service by offering additional services.
• Upheld financial integrity by accurately maintaining purchase orders and processing approved payments.
• Served as the project lead for completing maintenance of SAP orders and quotes, purchase orders, status updates, line item requirements, and ensuring all documentation is completed in a timely manner.
• Maintained compliance with client contracts by verifying service completion and delivery, ensuring all necessary documentation, records, and data are captured according to the policy.
• Generated revenue by collecting on past-due debt and resolving issues with accounts receivable.
• Navigated ReloWeb® and analytically interpreted data from a client perspective and provided feedback to management as necessary. Liaised and reported to management on Agency and Provider selection.
The MIGroupBusiness Process Manager, International
Mar. 2008 - Jun. 2009Whippany, NJTasked with managing client and provider account billing processes. Ensured any service deficiencies were resolved immediately, and fostered relationships with the provider, agent, and clients. Created and maintained purchase orders and processed provider-approved payments.
The MIGroupInternational Relocation Manager
May. 2007 - Mar. 2008Whippany, NJResponsible for managing and coordinating all assigned customers and their relocation services with a dedication to communicating clear and concise information to all concerned. Directed data production, weekly reports, fostering client relationships, and program administration.
New Jersey Performing Arts CenterProject Coordinator
Dec. 2006 - May. 2007Newark, NJServed as an effective point of contact between the staff, volunteers, consultants, donors, and senior management. Supervised temporary help and volunteers as needed. Created and filed employee travel, financial, and expense reports. Maintained calendars, scheduling, and international and domestic travel arrangements. Orchestrated a filing systems, mass emailing system, database system, and faxing programs that streamlined office operations.
Montclair State UniversityProject Coordinator / Assistant Manager
Dec. 2004 - Oct. 2006Montclair, NJDirected, motivated, trained, developed, and recognized a staff of 30 employees. Provided leadership, project management, and deployment strategies and support. Created and maintained databases in order to effectively organize numerous projects and initiatives.
Federal Reserve Bank of New YorkElectronic Payments
Sep. 2002 - Aug. 2004East Rutherford, NJSpearheaded maintenance of an extensive database of subscription requests that provided information to senior management and other Federal Reserve banks. Supported users of the FedLine application, and processed web certificate requests on a daily basis for users seeking access. Orchestrated time and work duties to meet established deadlines and objectives.
Federal Reserve Bank of New YorkInternational Cash Representative
Jun. 2001 - Sep. 2002East Rutherford, NJSupported the daily operations of the department by enhancing customer relations and preparing ad hoc reports and interactive PowerPoint presentations for senior management and the Secret Service. Conceptualized and executed local training curriculum, support levels, pilot bank, and deployment strategies for new cash products
Intch is a Professional Networking App for the Future of WorkSee more people like Angela on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
652517 people
17
Assistant manager
16
Customer service specialist
15
Human Resources @ UB Greensfelder
200258 people
17
Assistant manager
16
Customer Interaction Specialist
16
Clerk @ Hazel Hawkins Memorial Hospital