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Work Background
JRNYS WellnessChief Operations Officer
May. 2024 - Jan. 2025CanadaCollaborated with the CEO and President in setting and driving organizational vision, operations strategy, and hiring levels. Helped to implement organization-wide goal setting, performance management, and operating planning. Oversaw the build of a patient-facing and provider-facing EMR, creating requirements, conducting UAT of new features and providing direction and feedback to the Development and Design teams. Managed all company operations and internal employees, built effective recruiting, onboarding, professional development, performance management, and retention plans. Managed company P&L, with a focus on controlling expenses, handling vendor payments, and overseeing payroll processes to ensure financial efficiency and strategic growth. Acted as Interim President for a maternity leave May 2024 - July 2024, while maintaining the COO role.
SoftwareReviewsAssociate Vice President - Data Operations
Oct. 2023 - May. 2024CanadaWas a member of the Executive Leadership team, leading the 20+ person Operations department in the SoftwareReviews division (An Info-Tech Research Group company). Led the teams responsible for sourcing end-user reviews, data validation, managing 400+ software categories and a client-facing customer success team.
SoftwareReviewsDirector, Data Operations
Aug. 2021 - Oct. 2023Remote, Canada
SoftwareReviewsSenior Manager, Data Operations
Aug. 2019 - Jul. 2021Toronto, Canada Area
Info-Tech Research GroupCommercial Program Manager
May. 2016 - Aug. 2018Toronto, Canada AreaServed as the operation, project and strategy lead for the small, medium, large and enterprise Member Services sales representatives and executive leadership team, ensuring smooth operation of the 60+ employee department. Oversaw and/or participated in the development, coordination, supervision, and execution of special projects and initiatives including annual strategy planning, territory planning, service call management, key account program, internal sales trips, sales kickoff and all member facing marketing campaigns. Provided executive and analytical support to the department's 8 Sales Directors, VP and SVP.
Nielsen CompanyMarket Analyst - Retail Services
Jul. 2014 - Apr. 2016Toronto, Canada AreaSupported various Canadian retailers, helping to address their strategic business issues through mining and analyzing Nielsen sales and consumer panel data. Assisted the client account team in developing and providing insights, quantifiable opportunities and actionable recommendations.
McMaster UniversityCBCD Project Assistant: Employment Statistics
Jan. 2014 - May. 2014Burlington, OntarioCompiled and analyzed post-graduation employment statistics for recent Commerce and MBA graduates from The DeGroote School of Business. Created and administered employment surveys to graduating students, requiring familiarity with survey software to monitor survey progress and identify any trends or changes.
IBMMarket Development and Insights Advisor
May. 2012 - Aug. 2013Markham, OntarioI supported senior analysts and management in developing market strategies through collaboration on projects and handling monthly and quarterly deliverables. Worked with internal and external industry sources to provide and interpret market share data for the IT marketplace in Canada. Also performed analysis on IBM's brand and market segments and provide insight of IBM's competitors in these segments. Provided analytical support to the CMO and department lead.
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