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Work Background
Momentum TelecomNetwork Escalations Lead
Sep. 2022
Momentum TelecomSD-WAN Specialist
Oct. 2021
Momentum TelecomNetwork Escalations
Nov. 2019Knoxville, Tennessee Area
Nine Lives RacingSales/IT/Marketing
May. 2019General sales and customer service, along with marketing. IT management and consulting. Stood-up and maintain new e-commerce website. Prototype testing, development, and feedback on the aerodynamics products.
Momentum TelecomRTSR
Jan. 2019 - Nov. 2019Knoxville, Tennessee AreaRetail Technical Service Representative
CloudNet GroupSenior VoIP Technician
May. 2018Knoxville, Tennessee Area
In10sity InteractiveTechnical Support Specialist
Sep. 2016 - May. 2018
NETXUSAVoIP Tech Support
Oct. 2013 - Sep. 2016Greenville, SC-Internal system support and provisioning for Cisco, Polycom, Adtran, Mitel,etc. devices
-Direct support via phone, e-mail, and ticket system for service providers. -Setup and maintenance of tech support labs and inventory equipment.
-Creating and validating templates for customer's provisioning.
-Order to order production validation for customer's settings.
-Created and maintained trade-show demo-kits for multiple manufactures.
-Video conferencing support, including training with Polycom's Immersive Telepresence.
-General desktop support for internal users, application installs, Microsoft Word/Excel support, and hardware trouble-shooting/replacement.
Covenant HealthUser Support Analyst
May. 2010 - Dec. 2012Knoxville, TN• PC Life-Cycle projects.
• Electronic charting implementation, all major Covenant facilities.
• A dozen other moves, relocations, and Life-Cycles.
• Managing user accounts in active directory.
• Answering tickets at each facility based on priority.
• Trouble-shooting faulty hardware.
• Trouble-shooting and configuring software without any prior instructions.
• Trouble-shooting printers, scanners, and hand-held devices. • Trouble-shooting networking issues, patching ports, wire management, etc.
hhgreggElectronic Sales
May. 2008 - Aug. 2009Knoxville, Tennessee Area• Acquired four months of warehouse experience. • Satisfied customers needs and wants.
• Sold all electronics based on strictly commissioned sales.
• Lead computer specialist.
• Installed purchased software onto customer's computers.
• Processed large transactions at P.O.S registers.
• Cleaned and maintained all electronics.
• Scheduled deliveries for customer's products.
• Provided technical support for customers on all electronics.
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