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Work Background
Al Biernat'sAssistant General Manager
Nov. 2020Dallas/Fort Worth Area• Any and all duties that pertain to general management including staff hiring and training, service standards, daily operations, inventory, payroll processes, and client service and retention.
• Built and maintained the first substantial catering department within the Al Biernat's family of restaurants generating $200k+ in sales in 2024.
• Identified workflow issues, implementing solutions to reduce backlog and maximize workflows.
• Developed corporate regulations and policies to enhance safety, security, and trust among employees and clients.
• Oversaw vendor relationships while negotiating contracts for optimal pricing.
AspiraClient Services Manager
Jan. 2020 - Nov. 2021Dallas/Fort Worth Area• Managed Retirement Fund portfolios for uniformed and civilian service members, ensuring compliance with federal tax laws.
• Led a team to maintain high service standards, providing QA scores and collaborating with external professionals for accuracy and success.
• Fully vetted as a government employee managing 401(a) contributions for federal members.
• Extensive knowledge of federal tax law regulations regarding federal member retirement funds.
• Maintained service standards within my team, provided QA scores to provide highest standard for clients and collaborate with outside professional colleagues daily to maintain accuracy and service success within this multi-million dollar retirement portfolio .
American Airlines CenterArena Food & Beverage Manager
Sep. 2017 - Nov. 2020Dallas/Fort Worth Area• Oversaw a team of 50+ across 11 food and bar concepts, handling daily operations during sporting and non-sporting events.
• Managed liquor inventory, food and beverage reporting, and monthly yield tracking on Platinum level Floor within the arena.
Bistro 31Assistant General Manager
Apr. 2012 - Sep. 2017Dallas, Texas, United States• Managed high service standards, payroll, and scheduling for all employees.
• Maintained accurate processing of all food and beverage invoice paperwork.
• Oversaw the entirety of cash functions in restaurant, balancing safes, bar drawers, and server tip-outs.
• Acted in place of the General Manager in all situations.
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