FMC CorporationAmericas IT Director
Apr. 2021 - Mar. 2024Reporting to Global CIO & Vice President | Team: 70 members + vendors.
• Head of IT leading Innovation and working in partnership with Americas Commercial Executive President for Customer Centricity, Revenue, Collection and Market Share improvements to move EBITDA and Profit needles.
• Create an Americas IT team with multiple necessary skills to look ahead of market, find/develop end to end solutions/products, implement and support it.
• Accomplishments:
o Several talents developed in my team that are now in other areas/companies such as Global Enterprise Systems, IT Operations, Governance, Digital Innovation, Auditing and in Leadership roles.
o 78 projects and products done in 2023 such as CRM in Brazil, Mexico, Argentina, and USA – around 1000 users and couple of billions of dollars of Revenue managed via these solutions.
o Data Model & Science for Business Intelligence in Sales and Marketing – multiple data lakes and dashboards such as Revenue Plans, Actuals and Profitability.
o Demo Plot field trials in Brazil and Mexico – around 1500 demo plots done in the last season. o Channel Inventory Management to give visibility of sell-in and sell-out for negotiations. o Credit Management – Customer health, ranking, scoring for a better credit granting. More than a billion dollars managed via this tool. o Loyalty & Sales Cockpit & Barter Trading. Aiming a better customer experience.
o Customer Service Solutions, including Interaction Centers and omnichannel.
o Digital Products, Data Analytics and Dashboards for Sales, Marketing, Finance, Credit & Collection, Supply Chain, Manufacturing.