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Work Background
CitibankProgram Manager
May. 2023 - Dec. 2023New York, New York, United StatesProgram Manager / PMO
• Program Management for an Enterprise Private Bank partnership / functional merger. Primary responsibility is to establish a Program Management Office and to align multiple internal Business Partners, Technology Delivery teams & Resource Planning, Stakeholder Management & Operations Support for the Partners’ new Omnichannel model
• Responsibilities: Enterprise program / portfolio management for an Investment Management Partnership providing Banking and Loan systems & applications. Deliverables included: 1) Program Evaluation 2) Product / Feature alignment for prioritization / delivery 3) Strategic / Tactical Planning, Roadmaps and Budgets 4) Solution Management for Application integration / Data Governance with Citibank Products / Services 5) Presentations, Communications, RACI / RAID logs, Governance / Risk / OCM - Change & Compliance tasks for the Phase 1 MVP
Verizon WirelessProgram Manager
May. 2019 - Mar. 2023Basking Ridge, NJ• Program / Project / Portfolio Manager for Global Digital Transformation for Wireless Products / Omnichannel Sales, Marketing & Customer Engagement projects for Verizon.com; Desktop, Mobile, Tablet, Corporate Applications, Business Process Improvement / Infrastructure / DevOps with Cross-functional Team Leadership
• Team / Personnel Management: Business Partner / Stakeholder / Marketing teams, Technical Delivery Teams (Architecture, Infrastructure, Design, Development, Testing and Deployment). Web Services and Content SMEs
• Responsibilities: Enterprise program / project / portfolio management for Verizon.com supporting Marketing / Products / Services / Plans / Accessories / POCs / MVPs including: 1) Strategic & Tactical Planning / Roadmaps / Timelines, 3rd party Vendors, OKRs and KPIs, Risk / Change Management, SDLC 2) Enterprise Adobe AEM -AWS Cloud Migration & Transformation (Platform / Content) - strategy / architecture / infrastructure / deployment, upgrade / migration On-Prem to AWS ) 3) Critical thinking / assessments and 4) Content strategy / governance [COTS AI & ML] using Waterfall / Agile / SAFe / JIRA / Confluence. Clarity, RAID logs, 30+ global teams / $4M+
CGBlockchain & DXDigitalProduct & Program Manager
Mar. 2018 - Apr. 2019New York City, NY• Project / Product Management role for CGBlockchain. Compliance application development for hedge funds & crypto-currencies; blockchain technology payments / system integrations / solutions / onshore / offshore teams
• VP of Project Management for DxDigital supporting the company’s Web blockchain and digital solutions delivery
• Responsibilities include Strategic / Tactical Roadmaps, project plans & financials, MVP & Pilot solutions / change requests, business requirements , infrastructure & application development / deployment, risk management, UX design, use cases & backlog, stakeholder management , SDLC & RAID registers, Agile for global teams
Epsilon MarketingSenior Project Manager
Aug. 2017 - Sep. 2017New York City, NY
CafeX CommunicationsSenior Project Manager
May. 2015 - Mar. 2017CafeX Communications
JPMorgan Chase & Co.Program Management Office
Jun. 2014 - Sep. 2014Iselin NJProgram Management Office / Release Management, Mortgage Banking
• PMO for the Mortgage Express Program utilizing monthly releases to replace the existing Legacy Mortgage platform by Q1 2015. Monthly release scheduling, testing, deployments, pre- and Post-deployment validation.
• PMO and Project Management responsibilities include process management and SDLC governance, staging / requirements, functional design, Agile story delivery for configuration / code development and initial Re-Launch deployment for Q1 2015 along with Strategic Roadmap and estimations thru the remainder of 2015 and into 2016. Responsibilities included Dashboard reporting, Steering Committee reporting, project financials (forecast vs actual), 2015 Planning / Scope Management and Risk / Issue Management.
Standard & Poor'sProgram / Project Manager
Oct. 2013 - Jun. 2014Greater New York City AreaProgram / Project Manager, Performance Planning and Platform / Application Transformation for the Ratings Gateway.
• Program Management for Global Application Performance Planning; 5 work streams monitoring / assessing / upgrading / transforming applications, database servers, Web Services / servers and global offices to improve enterprise application performance.
• Project Management – Business case, staging / requirements / platform build / configuration,/ code development and deployment for the Ratings Gateway application suite from Vignette to a new Liferay platform. Project will re-engineer the User Experience (UX) while prioritizing / migrating / consolidating ~80 applications; development methodology is Agile / Scrum using VersionOne tool. Responsibilities included project financials / budget / tracking for 2013 / 2014 / 2015 Planning / Strategy / Delivery, Scope Management, Status Reporting / Dashboard, Risk / Issue Management, SOWs / Resource Planning and Strategic Transformation / Delivery Plan
HSBC Commercial BankingProject Manager / PMO
Feb. 2013 - Oct. 2013Greater New York City AreaProject Manager / PMO: AML / Compliance / Risk Management, MIS Reporting / Data Warehouse and UAT. Project Management and testing for the development/transformation/enhancement/delivery for Risk Compliance reporting for Domestic and Global lines of Business – AML, Regulatory Compliance and Risk Analysis. Responsibilities included Scope Management, Project Management Framework / Dashboards, Workstreams / Issue Management, Strategic Data Warehouse Sourcing / Analytics / UAT, Status Reporting and Stakeholder Management
Bank of AmericaProject Management / Business-Technology Improvements
Jan. 2011 - Nov. 2011Newark DEProject Manager within the Consumer Banking Product Services group for delivering Process Improvement solutions for testing and system configuration management procedures )400+ applications). Direct responsibilities include selecting/prioritizing a representative set of applications (33 project teams) and performing a current state/future state/strategic roadmap assessment with 13 partner/ stakeholder groups for production stability, business process improvement/re-engineering, cost/benefit analysis & release scheduling
Credit SuisseProgram Management Office
May. 2010 - Aug. 2010Implementation of the Global IT Support Centre
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