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Work Background
Melbourne WaterIT Service Lead
Jun. 2024 - Oct. 2024Melbourne, Victoria, Australia
FreelanceCareer Break
Jan. 2020 - Dec. 2023AustraliaProject management - property development
Australia PostService Delivery Manager
Oct. 2019 - Dec. 2019Melbourne, AustraliaShort term contract
Toll GroupProject Transition Manager
Aug. 2018 - Apr. 2019Port MelbourneAs a Service Transition and Project Manager, I played a pivotal role within the Toll ITS High-Performance program. My responsibilities included overseeing the outsourcing and delivery of a global Desktop and Infrastructure workforce. This endeavor was part of a larger $400 million ITS transformation program, which involved offshoring the global contact centre and implementing new ITSM software. Our objective was to centralise operations and establish a high-performing, accountable managed services environment.
TelstraSenior Project Delivery Manager
Sep. 2016 - Aug. 2018Melbourne, AustraliaLed a dynamic team within the Telstra nbn HFC delivery program, providing strategic guidance and oversight to a diverse group of change and network specialists. Directed workforce management efforts and ensured timely project deliverables. Utilised advanced business analysis skills to identify opportunities and devise effective solutions, contributing to the successful planning and management of initiatives across various stakeholders. Drove stakeholder engagement and managed relationships with multinational third-party contractors, fostering collaboration and alignment with project objectives. Collaborated closely with contractors and nbn operations teams to consistently surpass deadlines, deliver exceptional outcomes, and maintain a strong emphasis on customer service and process compliance. Emphasised continual service improvement initiatives to optimise program success and profitability.
TabcorpChange Manager
Feb. 2016 - Sep. 2016I led the governance of the ITIL change process within a high-volume, multi-faceted, and complex environment. My role involved offering guidance to infrastructure and project teams while collaboratively communicating, socializing, and providing strategic input into the change management process. I worked in partnership with Telstra, Hewlett Packard, and business intelligence vendors to ensure seamless coordination and implementation.
AusNet ServicesService Delivery Manager
Mar. 2014 - Sep. 2015Accountable for maintaining the stable operation, implementation, support, and availability of the organisation’s ICT applications and infrastructure, adhering to agreed service levels. This encompassed governing and communicating the Incident, Problem, and Change Management policies whilst identifying process improvement opportunities.
EB ServicesInformation Technology Specialist
Jan. 2009 - Mar. 2014
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