Isa Neil

Manager IT @Republic Bank Limited

Trinidad and TobagoITProduct Manager

During the last quarter, Republic Bank Limited has made significant strides in the IT department. We have successfully implemented the upgraded cybersecurity system, reducing the risk of potential threats. The transition to cloud-based storage has also been completed, enhancing our data management capabilities. We've also introduced AI technology in customer service, improving response times and customer satisfaction. However, there have been challenges with system integration that require attention. Moving forward, our focus will be on staff training to ensure optimal use of new technologies, resolving system integration issues, and exploring opportunities for further digital transformation. Overall, we are on track to achieving our IT goals for the year, ensuring that Republic Bank Limited remains at the forefront of technological advancements in the banking industry.

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