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Work Background
Michaels StoresCustomer Experience Manager
Feb. 2025Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
Plan and lead the execution of class and in-store events in accordance with Company programs
Lead the omnichannel processes
Manage and execute shrink and safety programs
Assist with cash reconciliation and bank deposits
Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
Assist with the onboarding of new Team Members
Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
Serve as Manager on Duty (MOD)
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
Acknowledge customers, help locate the product and provide solutions
Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
Manage and execute the shrink and safety programs
Cross train in Custom Framing selling and production
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Build Better WaysCustomer Success Director
Feb. 2025As the Customer Success Director at Build Better Ways, I play a key role in driving both operational excellence and client satisfaction. My role involves a unique blend of process optimization, marketing, client relationship management, and project oversight to ensure that our clients achieve their business goals and thrive. Key Contributions & Responsibilities: SOP Development & Training: I design and refine comprehensive Standard Operating Procedures (SOPs) and create tailored training materials that streamline client business operations. I also design visual content such as process flowcharts to support and enhance client understanding. Marketing & Outreach: I lead our marketing initiatives by creating engaging content for LinkedIn and the Build Better Ways website, developing marketing collateral, and managing outreach campaigns. I also represent the company at industry events, establishing our presence and generating new opportunities. Customer Relationship Management (CRM): By maintaining and organizing client and prospect information in our CRM, I ensure we have a solid foundation for relationship-building and client retention. I work closely with leadership to align customer success strategies with our business objectives and improve overall client satisfaction. Project Management: I manage key client projects from start to finish, ensuring tasks, timelines, and deliverables are met to drive successful outcomes. My focus is on improving operational efficiency and ensuring clients’ needs are exceeded.
Chick-fil-A Corporate Support CenterLeadership Development Program Participant
Nov. 2022 - Sep. 2024100% travel basedAssessed and analyzed the Restaurant's performance in people management, customer service, sales, brand growth, and financial return. Developed and executed 30/60/90-day business plans. Recruited, hired, onboarded, and supervised team members, including managing payroll, labor scheduling, and performance evaluations. Designed and implemented comprehensive training programs to align team members with company standards. Established role clarity and improved team communication through structured processes and procedures. Ensured compliance with employment laws, food safety regulations, and company policies by developing sustainable systems. Conducted daily safety and quality inspections, addressing issues with corrective actions. Oversaw facility and equipment maintenance, inventory management, and vendor performance evaluations. Created and implemented systems to maintain cleanliness, food safety, and operational consistency. Secured necessary licenses, permits, and vendor agreements, and established operational systems to ensure smooth operations. Analyzed customer engagement data to enhance survey results and coached team members to address service gaps. Streamlined inventory and ordering processes, trained team members, and innovated strategies to maximize throughput. Used data analysis, including monthly financial reports, to drive business decisions and optimize financial performance. Managed restaurant readiness and ensured a seamless transition to incoming Operators.
Houston RocketsMembership Executive
Jun. 2022 - Nov. 2022Houston, Texas, United StatesGenerated about $400K in membership and event revenue. Assisted with recruiting, hiring, and training of the inside sales team.
Houston RocketsSales Associate
Mar. 2022 - Jun. 2022Houston, Texas, United States
Tyrani Sanders at Keller Williams PlatinumRealtor
Aug. 2021 - Feb. 2024Facilitated the buying, selling, and leasing of residential and commercial properties. Conducted property showings, open houses, and virtual tours, ensuring effective presentation and client engagement. Advised clients on market trends, pricing strategies, and property values, providing expert guidance throughout the transaction process. Negotiated offers, contracts, and terms, ensuring smooth and successful closings while protecting client interests. Managed multiple transactions simultaneously, coordinating inspections, appraisals, and other essential steps to ensure timely closings. Developed and maintained relationships with clients, leading to repeat business and referrals. Promoted properties via online listings, social media, and traditional marketing methods, maximizing visibility and interest. Maintained up-to-date knowledge of local real estate laws, regulations, and financing options.
Houston Rockets50/50 Raffle Sales Representative
Aug. 2021 - Mar. 2022Actively sold, handled and distributed 50/50 raffle tickets within Toyota Center as a roaming sales representative, during and prior to Rockets games. Actively engaged Rockets guests regarding the 50/50 Raffle and the Clutch City Foundation in a multifaceted environment Accurately reconciled sales with cash receipts Established and maintained lasting relationships with premium Rocket ticket guests. Meet and exceeded sales goals consistently by averaging over $1,000 in sales per game.
Houston Event PlanningAssistant Event Planner
May. 2021 - Nov. 2021Houston, Texas, United StatesEngineered logistics for on- and off-site event execution, optimizing operational efficiency and significantly enhancing event quality and client satisfaction. Proactively addressed client needs throughout the event lifecycle, ensuring seamless event operations through collaboration with cross-functional teams. Managed vendor communications, coordinating schedules, contracts, and deliverables to guarantee smooth event execution. Oversaw the preparation of materials, ensuring all event-related resources were organized and on time, from signage to handouts and décor. Managed guest lists, ensuring accurate tracking of RSVPs, special requests, and overall guest experience. Spearheaded promotional activities, revitalizing the Signature Manor brand by implementing innovative marketing strategies that increased visibility and attracted new clients. Planned and executed corporate events, conferences, galas, and weddings, tailoring each event to meet the unique needs and expectations of diverse clientele.
Hope's PathEvent & Administration Intern
Jan. 2018 - Dec. 2019Spring, TX Non-profit 501(c)3 that utilizes a community approach to direct foster youth towards confident and sustainable independence. Participated in planning and managing events such as prayer breakfasts, adoption festivals, a wedding, and conferences Recruited and delegated event volunteers, coordinated with community partners, and liaised with Program Director Assisted with contacting and booking event vendors, developing event day activities, selecting decorations, and tabling Composed and distributed post-event thank you cards for donors and sponsors Created a monthly newsletter using MailChimp to provide program updates and information on upcoming events Developed and implemented filing system to improve accuracy of tracking and reporting nonprofit accounting files Assisted with front desk reception duties; including greeting and directing guests, as well as answering and routing calls
Texas Department Of Criminal JusticeCorrectional Officer
Dec. 2017 - Jul. 2020Maintained security and order within a correctional facility, supervising inmate activities and ensuring adherence to facility rules and regulations. Conducted regular patrols of facility grounds, monitoring security systems, and inspecting areas for safety hazards or contraband. Managed inmate behavior through effective communication, de-escalation techniques, and conflict resolution to prevent disturbances. Enforced policies related to inmate movement, visitation, and recreation, ensuring compliance with legal and institutional guidelines. Prepared detailed reports on inmate behavior, incidents, and daily activities for review by senior staff and administration. Responded promptly to emergency situations, including altercations, medical emergencies, and security breaches, ensuring a swift and appropriate resolution. Collaborated with law enforcement and other facility personnel to maintain a safe and secure environment for staff, inmates, and the public. Participated in ongoing training to stay current on safety protocols, legal standards, and best practices in correctional facility operations.
Independent ContractorSocial Media Manager
May. 2017 - Jul. 2021RemoteLaunched an independent business focused on social media and email marketing for small businesses and non-profits. Developed targeted email campaigns and grew client subscriber lists using MailChimp and Salesforce. Created engaging visual and written content across multiple platforms, optimizing social media presence and enhancing brand visibility. Consulted on Facebook and Instagram advertising strategies, in addition to implementing promotional campaigns. Established and set up basic Google Ad and search engine optimization (SEO) keywords, as well as optimized content. Worked closely with clients to develop, build and maintained client websites using Squarespace and Wix. Assisted clients with creating and establishing brand personas and implementation strategies.
Tella Firma FoundationsOffice Manager
Jan. 2016 - Dec. 2017Richardson, TX
Managed office purchasing, including processing purchase orders and handling invoicing to ensure timely and accurate payments. Implemented and maintained an efficient office organization system, including the creation of a comprehensive filing system for easy document access. Coordinated and scheduled meetings for staff and executives, ensuring all logistics were in place and necessary materials were prepared. Composed, prepared, and proofread confidential correspondences for internal and external communication. Organized office storage areas, maintaining a clean, efficient, and organized workspace. Developed and designed presentations for executives and internal teams to support business initiatives and meetings. Managed credit card coding and reconciled monthly expense reports for accurate financial tracking. Assisted C-level executives with administrative tasks, including handling sensitive information and supporting daily operations. Arranged travel accommodations and itineraries for executives, ensuring all travel needs were met efficiently.
UPSHelper Coordinator
Jan. 2015 - Dec. 2016Mesquite, TX
Allegheny College Conference & Event Services –Office Assistant |
Jan. 2014 - Dec. 2015Meadville, PA
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