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Work Background
Project VA CoachingCareer Coach
Jun. 2023• One-on-one coaching sessions with aspiring virtual assistants
• Assist in identifying their niche and target industries to optimize their virtual assistant career path.
• Provide guidance on building a professional and attractive virtual assistant portfolio.
• Offer personalized advice on resume writing, cover letter preparation, and job application strategies
• Develop tailored action plans for skill enhancement, including communication, time management, organization, and multitasking abilities.
• Deliver workshops and webinars on various virtual assistant-related topics, such as task management tools, client communication etiquette, and remote work best practices.
• Address concerns and questions related to career advancement, work-life balance, and professional growth.
• Provide motivation and support during challenging periods of job searching and career transitions.
Operations Manager, Paralegal, Legal AssistantReal Estate Operations
Sep. 2015• Oversee all Listing & Transaction Processes
• Calendar Scheduling
• Email Management
• Create and Implement SOP and Process Guides
• Coach and Mentor VA Team
• CRM/Database Management
• Hiring & Recruitment
• Payroll Management
• Customer Service Support
• Call Evaluation
• Fraud Audit
• Performance Coaching of VA Team
• Training and Development of VA Team
• Data Testing and Analysis
• Data Mining, Entry, Cleansing, Enrichment
• US Real Estate Transaction Management
• US Real Estate Property Management
• CRM Database
• Systems Automation with 3rd Party Apps - Zapier/Mailparse
• Lead Generation
• Process Training and Coaching of Sales Agents
• Social Media Content Creation
• Virtual Assistance
• Email Marketing
• Action Plans & Drip Campaigns
• Financial Reports and Analysis
• Skip Trace
• Google Workspace Management
• Project Management
• Search Engine Optimization (SEO)
• Growth & Ranking
• Facebook and Instagram Reels
• Ads Process Flows and Automation
ConvergysFraud Analyst
Jun. 2014 - Aug. 2015Philippines• Call Monitoring and Auditing
• Validating Customer Retention Techniques and Offers
• Performance Coaching
• Training and Development of Agents
• Daily Evaluation and Report
ConvergysCustomer Service Representative
May. 2011 - Jun. 2014Philippines• Answer Billing & General and Technical Inquiries
• Save clients from disconnecting the account
• Process refunds
• Handle equipment return
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