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Work Background
Career Coach
Project VA CoachingCareer Coach
Jun. 2023• One-on-one coaching sessions with aspiring virtual assistants • Assist in identifying their niche and target industries to optimize their virtual assistant career path. • Provide guidance on building a professional and attractive virtual assistant portfolio. • Offer personalized advice on resume writing, cover letter preparation, and job application strategies • Develop tailored action plans for skill enhancement, including communication, time management, organization, and multitasking abilities. • Deliver workshops and webinars on various virtual assistant-related topics, such as task management tools, client communication etiquette, and remote work best practices. • Address concerns and questions related to career advancement, work-life balance, and professional growth. • Provide motivation and support during challenging periods of job searching and career transitions.
Real Estate Operations
Transaction and Operations SupportReal Estate Operations
Sep. 2015• Oversee all Listing & Transaction Processes • Calendar Scheduling • Email Management • Create and Implement SOP and Process Guides • Coach and Mentor VA Team • CRM/Database Management • Hiring & Recruitment • Payroll Management • Customer Service Support • Call Evaluation • Fraud Audit • Performance Coaching of VA Team • Training and Development of VA Team • Process Analysis and Implementation • Data Testing and Analysis • Data Mining, Entry, Cleansing, Enrichment • US Real Estate Transaction Management • US Real Estate Property Management • CRM Database • Systems Automation with 3rd Party Apps - Zapier/Mailparse • Lead Generation • Process Training and Coaching of Sales Agents • Social Media Content Creation • Virtual Assistance • Email Marketing • Action Plans & Drip Campaigns • Financial Reports and Analysis • Skip Trace • Google Workspace Management • Project Management • Search Engine Optimization (SEO) • Growth & Ranking • Facebook and Instagram Reels • Ads Process Flows and Automation
Fraud Analyst
ConvergysFraud Analyst
Jun. 2014 - Aug. 2015Philippines• Call Monitoring and Auditing • Validating Customer Retention Techniques and Offers • Performance Coaching • Training and Development of Agents • Daily Evaluation and Report
Customer Service Representative
ConvergysCustomer Service Representative
May. 2011 - Jun. 2014Philippines• Answer Billing & General and Technical Inquiries • Save clients from disconnecting the account • Process refunds • Handle equipment return
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