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Network Power<100 people
Roles
✔️100%
IT
🗿100%
HR
🧨100%
Consulting
Geos
🇺🇸50%
United States
Work Background
Kids Care FinderChildcare Ambassador
May. 2024United States• Research and compile comprehensive data on childcare facilities and services across various counties, ensuring accurate and up-to-date information for parents and caregivers.
• Actively engage with online parenting communities and social media platforms to gather insights, share valuable childcare tips, and promote kidscarefinder.com as a trusted resource.
• Collaborate with cross-functional teams to develop and implement effective social media strategies aimed at increasing brand awareness and driving traffic to the website.
• Continuously monitor trends and developments in the childcare industry to identify opportunities for expansion and improvement in service offerings.
Independent Small TeamProject Manager
Feb. 2024 - May. 2024San Diego, California, United States• Spearheading a team of 6 designers and researchers in the enhancement of a digital platform aimed at optimizing the user experience for finding the perfect pair of jeans, aligning efforts with client objectives and user-centric principles
• Developing and executing comprehensive project plans, timelines, and budgets, ensuring alignment with strategic objectives and key performance indicators (KPIs), while maintaining a strong focus on client satisfaction
• Implementing structured meeting agendas and meticulous documentation of meeting minutes to foster transparency and accountability within the team, ensuring clear communication of action items and project progress
• Proactively conducting regular risk assessments and utilizing data-driven decision-making to identify and mitigate potential obstacles, ensuring seamless project execution and timely delivery
• Facilitating transparent communication with stakeholders through regular presentations, providing detailed updates on project milestones, progress, and proactive risk management initiatives, fostering client confidence and satisfaction
Independent Small TeamUX Researcher
Nov. 2023 - May. 2024• Designing and executing surveys with a focus on minimizing response effects, ensuring data accuracy and reliability
• Demonstrating a user-centric approach in formulating meaningful and impactful research questions
• Collaborating closely with cross-functional teams, including design, engineering, and product management, to plan and conduct research
• Utilizing qualitative methods to uncover insights and inform user-centered design
• Clearly and persuasively communicating research findings through verbal and written channels
American Income Life Insurance CompanyCustomer Retention Manager
Jan. 2022 - Aug. 2022Ontario, California, United States• Designed and executed a targeted marketing campaign involving the dispatch of personalized physical letter accompanied by business cards to leads who had previously eluded contact for an extended period, resulting in the reactivation of dormant cases and successful closure of sales, ultimately distributing benefits on cases that had remained inactive for up to three years
• Cultivated professional relationships within a remote work environment in a large-scale organization of 1,000+ agents, utilizing effective communication strategies to drive program success and ensure client satisfaction
• Established seamless connections with colleagues and clients, leveraging exceptional communication skills, empathy, and adept problem-solving abilities to develop mutually beneficial solutions and enduring partnerships, contributing to the overall success of program initiatives
• Implemented innovative strategies to enhance customer retention and satisfaction, leveraging remote communication tools, and technology to effectively engage with clients and address their needs
Self EmployedWeb Developer and Freelance Creative
Jul. 2020Ramona, California, United States• Exemplifying exceptional time management skills, effectively juggling diverse priorities and commitments both personally and professionally to drive heightened productivity and overall fulfillment across various domains
• Enhancing research proficiency by deploying advanced search methodologies such as phrase search and boolean operators, optimizing information retrieval processes; pioneering customized search strategies resulting in a notable 5% reduction in research time, thereby bolstering productivity and resource optimization
• Cultivating a strong sense of independence and self-reliance as a self-employed professional, assuming full accountability for all aspects of business operations, including decision-making and client relations, sans direct oversight; consistently exceeding client expectations, maintaining unwavering commitment to quality standards and cultivating a reputation for reliability and unparalleled client satisfaction
• Self-taught HTML, CSS, and basic JavaScript to assist with website development and maintenance, deepening understanding of internet mechanics and sparking an interest in technology
SupercutsOpen/Close Auditor and Stylist
Aug. 2018 - Jun. 2020Rancho Penasquitos, CA• Delivered outstanding assistance to a diverse clientele averaging up to 20 individuals per day, ensuring personalized attention to meet their specific needs and uphold superior service standards, fostering client satisfaction and loyalty
• Managed opening and closing procedures for the salon, including cash handling, report generation, sanitation maintenance, and operational supervision, thereby ensuring seamless daily operations and company protocols
• Ensured comprehensive documentation and effective communication protocols for opening shifts, facilitating smooth transitions and addressing any unforeseen tasks or issues outside regular duties through clear and detailed notes, promoting teamwork and problem-solving
• Cultivated effective communication and collaboration among stakeholders through adept utilization of written and verbal communication skills, contributing to the success of operational initiatives and program objectives
Julian Lodge Bed & BreakfastFront Desk Receptionist
Jan. 2014 - Jul. 2015Julian, California, United States• Managed the full operation of a 23-room Lodge and supervised a team of 6-8 employees during the manager’s absence on multiple occasions, demonstrating strong leadership and operational expertise in a high-pressure environment, ensuring seamless operations and guest satisfaction
• Enhanced proficiency in bookkeeping, room reservations management, and addressing resident needs simultaneously, maintaining elevated service standards and operational efficiency to meet guest expectations
• Led the development and implementation of a customized scheduling system, transitioning from manual to digital processes over a 3-4 month period, resulting in optimized scheduling and streamlined resident appointments management, thereby heightening organizational efficiency and effectiveness
Various RestaurantsSushi Chef
Sep. 2007 - Sep. 2018San Diego, California, United States• Mastered multitasking and time management in fast-paced kitchen environments, ensuring smooth operations and timely delivery of high-quality dishes to meet customer demands and uphold quality standards
• Developed strong organizational skills, meticulously planning and coordinating ingredient preparation, cooking processes, and plating presentation to exceed customer expectations and maintain quality standards
• Cultivated effective communication and teamwork abilities while working alongside kitchen staff, chefs, and servers to coordinate orders, address customer preference, and resolve any issues promptly and efficiently, fostering a collaborative and customer-centric environment
• Demonstrated adaptability and problem-solving skills when faced with unexpected challenges, such as ingredient shortages or equipment malfunctions, finding innovative solutions to maintain workflow continuity and customer satisfaction
• Embraced a continuous improvement mindset, seeking feedback from customers and colleagues to refine recipes, techniques, and operational processes, fostering a culture of excellence and innovation in the kitchen
• Developed leadership skills by mentoring junior chefs and kitchen staff, providing guidance, training, and support to help them improve their skills and perform their roles effectively, contributing to overall team success
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