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Work Background
Southern Technical CollegeDirector of Financial Aid
Apr. 2024Tampa, Florida, United States
Southern Technical CollegeSenior Financial Aid Administrator
Feb. 2023 - Apr. 2024Brandon, Florida, United States
Southern Technical CollegeFinancial Aid Administrator
Feb. 2021 - Feb. 2023Brandon, Florida, United States
DealertrackProduction Operations Team Lead
May. 2016 - Jun. 2018Wilmington, Ohio
Nationwide FinancialFinancial Services Representative
Nov. 2015 - Apr. 2016Columbus, Ohio Area
Bisk EducationEnrollment Specialist- Florida Institute of Technology
Jan. 2014 - Nov. 2015Tampa, Florida, United StatesRepresenting the Florida Institute of Technology undergraduate degree programs for the online division.
HumanaTelesales Representative/Licensed Insurance Agent
Jun. 2013 - Jan. 2014tampa, florida•Took inbound sales calls for Humana Insurance company specifically did Medicare recipients •Required to be a licensed health insurance agent in over 25 states, and certified to sell Medicare (Advantage and Supplement plans), Individual Major Medical as well as Dental and Vision insurance. •Provide exceptional customer service to seniors and advise them on their options to supplement or aid their Medicare Part B plan •Upsell dental and vision insurance as necessary •Set appointments for a field agent to meet with individuals to discuss insurance options- this was the main way commission was earned
•Responsible for taking credit card information, bank account and checking account information on some plans during online application process.
Total Quality LogisticsLogistics Account Executive
Nov. 2012 - Mar. 2013Dayton, Ohio•Worked with an account broker to cover freight, call carriers, dispatch drivers, fax, email and communicate and sell/contract out loads of different product and material that a customer needs shipped
•Multi tasking in a fast-paced environment where we constantly had to be on top of the location of current loads to ensure timely delivery and QA from customer
•Using Load Manager system to manage our loads of freight through pick up, transit, and delivery. •Collaborating through webcam with our team in Tampa to ensure all fall outs were covered and new loads were contracted
•Managing book of business of multiple customers to contract their freight loads and make commission percentage for my broker. •Used strong communication skills to build relationships with carriers, drivers and customers to contract future loads
Bisk EducationLead Generation Rep
Oct. 2011 - Oct. 2012Tampa/St. Petersburg, Florida Area•Made between 300-400 outbound calls per day to assist individuals who had inquired about online education programs.
•Responsible for following a call flow and building rapport with the customer as well as discussing various education options. •Obtained general information, entering information on the form for the specific school and sending the form to the school. •Out of a team of 30-40 reps, I was in the top 4 performers every month. I also helped some team members by monitoring their calls and giving them feedback and coaching about their performance.
Gap Inc.Sales Specialist
Mar. 2007 - Aug. 2011Jeffersonville, OH•Helping customers in a face to face environment. •Providing exceptional customer service as well as leading by example for new team members. •I was also responsible for handling the registers and counting the money for the bank deposits at the end of the day.
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