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Work Background
WellCare Health PlansSr. Director, Community Relations
Jan. 2024
WellCare Health PlansDirector, National Field Marketing Outreach Operations
Feb. 2021 - Jan. 2024Tampa, Florida, United States
WellCare Health PlansSr. Manager, Sales Support
May. 2019 - Feb. 2021Tampa, Florida
WellCare Health PlansManager, Producer and Sales Compliance
Jul. 2017 - May. 2019Tampa, Florida
WellCare Health PlansMedicare Regulatory Specialist, Sr.
Jan. 2015 - May. 2019Tampa/St. Petersburg, Florida Area
WellCare Health PlansManager, Sales Support
Jul. 2014 - Jan. 2015West Region (CA, HI, AZ)·Manage team of 9 direct reports ranging in levels from Sales Assistants to District Sales Managers in both California and Hawaii. ·Provide oversight and management to the Sales Support department which includes the functions of contracting, training, marketing, commissions, and compliant sales. ·Provide leadership to sales compliance efforts and corporate driven member retention activities.
·Identify any sales compliance gaps and work with local and corporate teams to resolve in a timely fashion. ·Train all Sales Support staff at time of hire and quarterly in place of the corporate training team. ·Provide process, systems, compliance and member retention support to our Medicare sales organization.
·Responsible for developing, overseeing, and directing the operations, workflows and sales support strategies in compliance with CMS guidelines.
WellCare Health PlansSr. National Sales Support Coordinator
Jan. 2014 - Jan. 2015Tampa, FLContinuance of previous responsibilities as a National Sales Support Coordinator, with the addition of: • Leading integration of newly acquired companies into all current Sales and Marketing systems and procedures. • Managing agent/broker communication efforts.
WellCareNational Sales Support Coordinator
Oct. 2012 - Jan. 2014Tampa/St. Petersburg, Florida Area• Use past knowledge of field operations to rewrite work instructions, update policies and procedures, and create an online “Model Office” (ie: a centralized location for all sales tools, documents, and updates). Model Office includes a live FAQ, up to the minute updates, and an archive of all communications sent to the field for quick reference. • Research new ways to capture and document Scope of Appointment. • Improve current Lead Management systems and processes in order to increase Lead:Appointment ratio by 5%. Anticipated $27.2 Million increase in revenue for 2013 as a result of this accomplishment. · Successfully integrate newly acquired companies into current Sales and Marketing processes. • Build and maintain professional relationships with market leaders throughout the country. • Identify possible compliance risks and work with field partners to address and correct. • Reduce CTMs for Sales & Marketing. • Provide assistance in any of the following areas to approximately 1000 Sales and Marketing field partners throughout the country: - Enrollment - Appointment Management - Lead Management - Event Management - Compliance concerns
WellCareSales Assistant
Oct. 2011 - Oct. 2012
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