Turkcell Iletisim Hizmetleri A.S.EIT Shared Services Unit Manager
Jan. 2006 - Dec. 2009Responsible from Turkcell group companies IT Operations (System+Software+Budgeting+Recruitments).(6 group companies It Operations:Telcom,Turkcell Tech.,Kule ,Belarus, Life,KKTCELL)
• As an accomplished Enterprise IT Shared Services Manager, I have successfully coordinated international an government sales of network +software platform, led cross-functional teams, implemented best practices, and streamlined IT service delivery processes to drive operational efficiency, enhance service quality, and align IT services with organizational goals, resulting in improved customer satisfaction and cost savings
• Led a team of 5 developers in delivering high-quality software products within tight deadlines.
• Conducted code reviews and implemented best practices to ensure code quality and maintainability.
• I bring a comprehensive skill set in IT project management, leveraging the PMI methodology, adept in conducting business analysis utilizing UML, and applying customized Turkcell methodology to effectively plan, execute, and deliver IT projects on time, within budget, and in alignment with stakeholder requirements.
• I have successfully managed Budget Coordination and Reporting of IT Investments.
• Had the role of Demand Manager, I efficiently operate the Demand, Project, and Portfolio Management process, ensuring clear definition of key performance indicators and success criteria for identified needs. I coordinate prioritization activities and engage in timely communication with customers to establish project timelines and achieve alignment. Additionally, I expertly handle the yearly and monthly roadmap management process for customers across various departments.
• I have successfully reengineered business processes to incorporate IT processes, resulting in enhanced operational efficiency. I am adept at implementing control mechanisms to ensure compliance with these processes, and I evaluate via SLAs
•I possess a strong background in software vendor management