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Work Background
Conservice ESG Account Manager
Apr. 2023 - Apr. 2025Atlanta Metropolitan Area• Managed relationships with client executives and senior stakeholders while growing the account footprint 86% YOY for the organization’s largest client (~$3m/annual). Portfolio included 2400+ individual property teams/clients.
• Oversaw project management and cross-functional team coordination.
• Monitored market trends, legislative changes, and client feedback, advocated for product innovations for both SaaS technology updates and consulting offerings. • Partnered closely with the Sales team on strategy for renewals, cross-sell, and upsell opportunities. • Collaborated with Product teams on roadmap planning and feature prioritization and actively contributed to both the GRESB and BPS (building performance standards) internal product development teams, acting as the client advocate to align client needs with innovative solutions.
• Developed training materials, webinars, and email templates for internal teams and clients to drive platform engagement and identify product upsell opportunities.
• Facilitated monthly onboarding process to ensure timely delivery.
• Partnered with internal teams to identify process improvements and develop client-specific SOPs, ensuring updates align with the existing framework while adapting as needed for optimal outcomes.
• Conducted research, problem-solving, and stakeholder analysis, as well as conducted annual semi-annual account reviews for both regional and corporate teams (25+ reviews annually).
CortlandSenior Manager of Utilities - Energy & Water
Sep. 2022 - Mar. 2023Atlanta Metropolitan Area• Manage resident utility billing for a portfolio of 260+ multifamily properties single-handedly for the first year and a half – including overseeing billing processes, budgeting, and ensuring accurate billing and reporting. Currently oversees a team of 3.
• Create high-quality dashboards and reports for multi-stakeholder consumption.
CortlandSenior Sustainability Manager/Sustainability Manager
Jul. 2020 - Sep. 2022Atlanta Metropolitan Area• Simultaneously managed the Utility department while establishing the Sustainability team - including recruiting and training members, setting goals and objectives, defining responsibilities, and implementing programs to improve the company’s ESG impact.
• Successfully led and managed the large-scale utility billing and ESG reporting platform transition from start to finish, including conducting thorough due diligence, negotiating terms, and gaining internal buy-in. Utilized strong project management skills, including risk assessment, project planning, and resource allocation, to ensure the project was completed on time during GRESB reporting season, while minimizing the impact on the community teams.
• Managed tracking of performance metrics for ESG reporting. Oversaw the inaugural and subsequent annual reporting for Global Real Estate Sustainability Benchmark (GRESB). • Worked with fund management team on investor due diligence, reporting, and presentations related to ESG practices, and advised the ESG Committee.
• Directed three sustainability analysts and 3rd party consultants for accurate data reporting. • Developed training – both online and in-person – for utilities and sustainability. Co-created and presented ESG overview to 700+ internal and external stakeholders at 2021 Cortland Prime, and scripted and presented a utility overview to 500+ internal stakeholders at 2022 Cortland Prime.
CortlandExecutive Assistant
Jan. 2018 - Jul. 2020Greater Atlanta Area• Provided support to the EVP of Operations and Facilities.
• Served as the primary point of contact for the resident communication software, providing technical support and troubleshooting assistance to the community teams. Utilized extensive knowledge of the software product to provide hands-on training and support to users, improving efficiency and user satisfaction.
WorldpayExecutive Assistant
Oct. 2015 - Jan. 2018Greater Atlanta AreaProvided a bridge for smooth communication between the Executive Leadership Team, employees,
and clients, while directly supporting the Chief Operating Officer, Chief Information Officer, Chief Transformation Officer, and SVP Human Resources.
• Created presentations designed for internal and external stakeholders, including board members, clients, and staff.
• Worked closely with Human Resources and Technology to onboard new employees and contractors, including training and mentoring new Executive Assistants.
• Assisted departments with development of best practice guidelines for processes resulting in cost savings.
• Responsible for updating and maintaining various departmental SharePoint sites.
• Planned and executed onsite and offsite meetings and large group events (domestic and international), while staying within budget.
ULExecutive Assistant at UL Environment
Mar. 2013 - Oct. 2015Greater Atlanta Area• Provided support to the Environment group’s Leadership Team, including the Vice President and General Manager, Director of Operations, and Commercial Director, as well as the Supply Chain & Sustainability group’s Finance Director and HR Director.
• Served on the internal team tasked with creating the inaugural business continuity plan. Aligned the various departments to ensure on-time delivery and completeness. • Tracked and reported energy and water consumption for internal ESG reporting. • Prepared, proofread, and edited documents, reports, and PowerPoint presentations.
• Led and participated in various site and global level events and CSR teams and planned all on-site employee events.
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