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Work Background
Mathaqat Foods CompanyInformation Technology Manager
May. 2022Al Khobar, Eastern, Saudi Arabia
SCC GroupHead Of Information Technology
Apr. 2021 - May. 2022Jubail, Eastern, Saudi Arabia
ETE Housing and CateringIT Manager
Jan. 2017 - Apr. 2021Al Khubar, Eastern, Saudi Arabia- Implementing and Configuring, Call Center and network connectivity between branches.
- Implementing Avaya IP telephony solutions, IVR, Tree, and dashboard.
- Implementing Squirrel and Omega POS software in both brands (Operation Falafel – Big Chefs).
- Implementing ERP modules (supply chain, items recipe, and inventory).
- Screen advertising display. - Music Streaming App. - Customer Menu App.
A. H. AL Gosaibi Foods Co.Developer, Programmer, Helpdesk Administrator
Jan. 2008 - Jan. 2017Dammam- Implementing restaurants delivery mobile Apps with dashboard from scratch.
- Implementing, Configuring, & Managing Point of sale NCR Quick services & ISP Stock Management System.
- Opened 60 Restaurants.
- Call Center for home delivery services management system (NCR SDM, NCR Instore, and EDSS) & Agents at home connectivity.
- Programming & Designing menu items for the POS & delivery menu for Popeyes, Vanellis, & CaliBurger.
- Websites (GFC, Popeyes, Vanellis) & Email.
- Implemented HR System (Sahr Al Bayan) & Integrated with clock in & out fingerprint machine.
- Microsoft Dynamics Nav ERP, LS Retail Nav (POS vertical fully integrated with NAV ERP), and LS Nav Web and Mobility order.
- Digital Signage Navori CMS, Video Wall. ---------------------
Primary Work Responsibilities at GFC
- First-line support for over 70 Restaurants & over 50 users’ office team, on average answering 20 IT calls a day.
- Creating and maintaining Microsoft Exchange, MS for users & Telephone extension.
- Installing & configure PC, POS System, & network cabling for new restaurants.
- Troubleshooting & Supporting NCR Products (software & hardware).
- Maintaining up to date Antivirus levels on all machines company.
- Managing and monitoring of backups in multiple locations.
- Creating & Managing agents accounts & delivery stores.
- Managing employee registration in the POS.
- Purchasing of IT Equipment and software in line within agreed budgets.
- Communicating with third party technical specialists.
- Investigating and implementing ways of reducing calls to the Helpdesk.
- Develop and design the IT forms include (Equipment Health Check, Equipment Inventory, Etc.)
- Strengthening the IT infrastructure through to implementing new technologies.
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