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Work Background
Information Technology Manager
Mathaqat Foods CompanyInformation Technology Manager
May. 2022Al Khobar, Eastern, Saudi Arabia
Head Of Information Technology
SCC GroupHead Of Information Technology
Apr. 2021 - May. 2022Jubail, Eastern, Saudi Arabia
IT Manager
ETE Housing and CateringIT Manager
Jan. 2017 - Apr. 2021Al Khubar, Eastern, Saudi Arabia- Implementing and Configuring, Call Center and network connectivity between branches. - Implementing Avaya IP telephony solutions, IVR, Tree, and dashboard. - Implementing Squirrel and Omega POS software in both brands (Operation Falafel – Big Chefs). - Implementing ERP modules (supply chain, items recipe, and inventory). - Screen advertising display. - Music Streaming App. - Customer Menu App.
Developer, Programmer, Helpdesk Administrator
A. H. AL Gosaibi Foods Co.Developer, Programmer, Helpdesk Administrator
Jan. 2008 - Jan. 2017Dammam- Implementing restaurants delivery mobile Apps with dashboard from scratch. - Implementing, Configuring, & Managing Point of sale NCR Quick services & ISP Stock Management System. - Opened 60 Restaurants. - Call Center for home delivery services management system (NCR SDM, NCR Instore, and EDSS) & Agents at home connectivity. - Programming & Designing menu items for the POS & delivery menu for Popeyes, Vanellis, & CaliBurger. - Websites (GFC, Popeyes, Vanellis) & Email. - Implemented HR System (Sahr Al Bayan) & Integrated with clock in & out fingerprint machine. - Microsoft Dynamics Nav ERP, LS Retail Nav (POS vertical fully integrated with NAV ERP), and LS Nav Web and Mobility order. - Digital Signage Navori CMS, Video Wall. --------------------- Primary Work Responsibilities at GFC - First-line support for over 70 Restaurants & over 50 users’ office team, on average answering 20 IT calls a day. - Creating and maintaining Microsoft Exchange, MS for users & Telephone extension. - Installing & configure PC, POS System, & network cabling for new restaurants. - Troubleshooting & Supporting NCR Products (software & hardware). - Maintaining up to date Antivirus levels on all machines company. - Managing and monitoring of backups in multiple locations. - Creating & Managing agents accounts & delivery stores. - Managing employee registration in the POS. - Purchasing of IT Equipment and software in line within agreed budgets. - Communicating with third party technical specialists. - Investigating and implementing ways of reducing calls to the Helpdesk. - Develop and design the IT forms include (Equipment Health Check, Equipment Inventory, Etc.) - Strengthening the IT infrastructure through to implementing new technologies.
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