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Work Background
Ghana Airports Company LimitedAssistant Manager, Terminal & Human Resources Operations
Mar. 2016Accra, Greater Accra Region, Ghana• Assist the Manager Terminal Operations in planning, organizing, and evaluating work within the Terminal.
• Supervise Terminal Operations Officers, Baggage, and Trolley Facilitators to ensure optimal efficiency.
• Oversee facilities management to achieve overall effectiveness of the Terminal.
• Assisted in the development and implementation of HR policies and procedures.
• Provided administrative support to the HR department, including scheduling meetings and maintaining filing systems.
Ghana Airports Company LimitedTerminal Operations Supervisor
Feb. 2013 - Mar. 2016• Coordinate activities of stakeholders and supervise facilities issues in the Terminal.
• Ensure effective and efficient customer service delivery.
Ghana Airports Company LimitedTerminal Operations Officer
Jan. 2007 - Feb. 2013• Manage the Customer Service desk, delivering information to the general public.
• Supervise and evaluate cleaning companies and make announcements and display flight information.
Ghana Airports Company LimitedRevenue Assistant
Aug. 1998 - Dec. 2006• Collect passenger statistics and prepare invoices for various airlines.
• Collect Airport Passenger Service Charge (Airport Tax).
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