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Work Background
Shelter Insurance CompaniesDirector Of Information Services
Oct. 2021Columbia, Missouri, United StatesSupporting the teams / systems around Life, Claims, AMS (Agency, Accounting, Actuarial, Workday, etc.) and Say Insurance.
AcxiomDirector - Enterprisewide Systems
Jan. 2020 - Nov. 2021Conway, ArkansasSupporting Service Management, CRM, Web, and Productivity teams
Shelter Insurance CompaniesIS Supervisor - Service Management
Feb. 2019 - Jan. 2020Columbia, MO, United States
Shelter Insurance CompaniesSenior Analyst / ITSM lead
Jun. 2001 - Jan. 2019Columbia, Missouri AreaService Management Professional leading ITSM Process Management team. Responsible for Change and Release Management while assisting with helping Problem Management, Incident Management, and Continuous Improvement Processes. Agile Trainer & Coach Certified Product Owner Scrum Master Software Administration ServiceNow CA Service Desk
Atlassian Tools: Crowd, BitBucket, JIRA Software, and Confluence AWS
Jenkins
MicroFocus (formerly Serena) source control tools: ChangeMan & Dimensions CM Project Management for various sized projects
Team Lead of large production support teams 20+ experience ranging from DevOps concepts to Mainframe Development.
Convergys CorpAnalyst
Jan. 1996 - Dec. 2001
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