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Work Background
@agorasouTITech Enterpreneur & Mentor
Jun. 2024Greater São Paulo Area• Founder of the Instagram profile @agorasouTI, where I share my knowledge and expertise to help the Brazilian population learn IT practically. • I believe that IT is not just about technology, but about transforming lives. My goal is to educate and encourage people to enter the world of technology by offering free courses and educational content that empower individuals to build AI-proof resumes and develop effective strategies to be remembered and hired. So far Achievements: • +41K subscribers
• Over 2 million views on Instagram videos, impacting thousands of people.
• Promotion of free courses that facilitate IT learning.
Yara InternationalITSM & Multi-Vendor Management
Jan. 2023São Paulo, Brazil• Guardian of IT service management practices (Change Management and Problem Management), aiming to mitigate risks and impacts on the implementation of requests for changes and detecting & and removing the root cause of problems in Yara's technology environment at the America's level. 2023 Achievements: • Successfully implemented and achieved all proposed IT Change Management KPIs set by management.
• Elevated the maturity level of the IT Change Management process from 1 - Initial to 4 - Quantitatively Managed (out of 5 levels).
• Established a strategic partnership with the Global ITSM team to align processes.
• Self-directed learner: Proficiently acquired skills in operating Service Now for creating reports and dashboards for effective management.
• Delivered significant value to the DT Delivery area: Introduced the DT IT Change Management Dashboard for streamlined tracking.
• Led the closure of over 600 pending change requests from 2022 in collaboration with the DT Delivery team.
ShopeeIT Engineer
Oct. 2020 - Oct. 2022Sao Paulo, Brazil• The first IT Engineer hired to provide IT support for Shopee and Garena employees in LATAM (all the communication-based in English).
• Responsible for building the foundation of the IT department (Knowledge base, procedures, Processes, and ticket management) reporting straight to the Singapore IT manager.
• Proven experience in supporting the company's exponential growth using information technology as a pillar.
• Taken responsibility for IT Onboarding as a product. Using intersections (Tech, Ux, and Business), to develop a solution that exceeds the internal clients' expectations.
• Involved in a massive project that aims to build our offices and distribution centers in Brazil, bringing technology from Asia to Brasil.
• Strong relationship with HR and Facilities to support all business areas.
Genial InvestimentosIT Analyst
Sep. 2019 - Jul. 2020São Paulo e Região, Brasil• Focal point customer care for employees in the United States
• Eliminated tech debt tickets by 02 months by creating a visual kanban board, prioritizing business-critical ones, and being the bridge between clients and the development team
OLX BrasilIT Analyst
Nov. 2018 - Aug. 2019São Paulo e Região, Brasil• Facilitator of tech events hosted in the company by a partnership with HR, providing all the support needed regarding audio and facility
• Decreased new employee idleness by 50% by mapping all the basic software access and delivering hardware by the end of IT Onboarding
Ajinomoto Interamericana Indústria e Comércio Ltda.IT Analyst
Aug. 2014 - Jun. 2018São Paulo e Região, Brasil• Shortened the border in the IT department, providing customer care to employees in Brazil, Japan, Panama, Colombia, and Argentina
• Founder of the Tomodachi Friends endomarketing campaign, aiming to coordinate actions to raise awareness, and educate employees on issues related to security and information technology
• Developed corporate communication with directors of the company through meetings for discussion and monitoring of projects
AtosIT Project Analyst
Mar. 2014 - Jul. 2014São Bernardo do Campo• Delivered the project in 6 months by acting as a bridge between the PMO and the analysts by understanding the team's needs and applying leadership and motivation.
HPJunior IT Analyst
Mar. 2013 - Jan. 2014São Bernardo do Campo• Increased employees' trust in the use of the internal E-book by 30% by actively contributing to the knowledge base team, indicating improvements, and revising processes and procedures.
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