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Work Background
Premium Retail ServicesManager - Analytics
Jun. 2022Bentonville, Arkansas, United States
Premium Retail ServicesBusiness Analyst
Nov. 2020 - Jun. 2022Bentonville, Arkansas, United StatesTelling stories through data to support operational and strategic decisions for the Client Services team and our client. Using various tools, including our BI platform, to create interactive dashboards for key metrics. Interpreting gathered data, submitting reports to the relevant department heads and management, and finding patterns and trends in the analyzed data.
Advising internal and client leadership in developing strategies and attainable goals based on my and my team's analysis.
Establishing new data gathering and analysis techniques within the organization to drive innovations and efficiencies.
QuadProject Manager / Business Analyst - Marketing Technology
Sep. 2019 - Jun. 2020Bentonville, ArkansasLead projects and manage customer relationships for the Customer Facing Technology team. Analyze customer needs to create solutions to marketing business problems. Drive timelines and budget control for deliverables from the IT development team. Created new processes which improved budget and burn down rate tracking of projects.
Directly responsible for managing accounts that total $500k plus in revenue.
WalmartProject Manager III - Global Security & Aviation
Jul. 2011 - Apr. 2019Bentonville, ArkansasPrincipal strategist and visionary for IT processes within Global Governance and GSA division. Direct concurrent technology projects including internal process improvement, IT systems implementation, corporate emergency management, business continuity, communications and data analysis.
Slashed invoice remittance time at Walmart, Inc. from 90+ to 1-3 days by designing and deploying new invoice payment process that saved $25K in first year.
Led implementation of new incident management system for Emergency Operations that saved $200K+ annually and enabled company to react to disasters in more timely manner.
WalmartBusiness Analyst
Feb. 2008 - Jul. 2011Bentonville, Arkansas, United StatesPlanned, created and implemented custom solutions to solve business challenges that led to increased business productivity and revenue. Flight Operations System Platform Database Manager. Designed process that analyzes Corporate Aviation data from international trip expenses to influence purchases and vendors and that led to $250K+ in savings.
Created strategy that brought in more customers and increased revenue 50% in aircraft maintenance and certification services.
WalmartGeneral Manager – Part 145 Aircraft Repair Station / Avionics Tech, A&P Mechanic
Apr. 2004 - Feb. 2008Rogers, Arkansas, United StatesResponsible for all Operational and Quality aspects of Repair Station. Managed projects from inception through completion including creation of project plans, road-maps, and timelines.
Created strategy that brought in more customers and increased revenue 50% in aircraft maintenance and certification services.
Corporate liaison to FAA Flight Safety District Office and vendors.
Oversaw 5-member team of technicians who performed aircraft structure, avionic and component modifications and repairs.
Project Manager to multiple work streams in various stages of completion including managing production scheduling, outsourcing FAA approved engineering consultants, and arranging test flights with FAA for final approval of four Supplemental Type Certificates (STC).
Ozark Aircraft SystemsCrew Chief / Avionics Team Lead / Avionics Tech
Oct. 1998 - Dec. 2003Northwest Arkansas Regional Airport (XNA)Multiple positions where I worked as an avionics technician, supervised a team performing scheduled and on-call maintenance for multiple regional carriers and supervised an avionics team performing aircraft maintenance and modifications.
US ArmyAircraft Electrician (68FW5)
Oct. 1993 - Oct. 1998Ft. Bragg, NC; South Korea, Italy, GermanyPerfomed aircraft electrical and avionics maintenance on multiple rotary aircraft types. Worked at both the unit and intermediate support levels.
jcpenneyAssistant Department Manager - Shoes
May. 1992 - Sep. 1993Russellville, ArkansasSales and customer service. Managed inventory and ensured new merchandising campaigns were set up for the shoe department.
Beall LadymonAssistant Store Manager
May. 1991 - May. 1992Searcy, ArkansasPlanned and coordinated store operations, applied marketing strategies, ensured the quality of customer service, and supervised personnel.
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