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Work Background
SingleStoreSenior Technical Writer
Apr. 2022 - Mar. 2024San Francisco Bay AreaAs a Senior Technical Writer at SingleStore, I took pride in developing comprehensive customer-facing documentation for our website, ensuring that it was clear and accessible to a wide range of user groups. In addition to this, I dedicated myself to crafting and refining internal technical manuals, with a particular focus on engineering applications. My expertise in JSON and SQL led to my role as the go-to expert within the technical writing team, where I provided guidance and support for complex documentation projects, ensuring accuracy and clarity throughout. KEY ACCOMPLISHMENTS:
• Established as default JSON and SQL expert, enhancing team efficiency and documentation accuracy.
• Generated SQL datasets, executed queries, and managed data ingestion from AWS S3 by employing range of technologies, including macOS 11: Big Sur, Google Workspace, Confluence, Jira, CentOS 7, Ubuntu 22.04.1, Python, GitLab, and Slack.
• Implemented documentation best practices for both cloud and on-premises versions of SingleStore DB, improving user comprehension and product usability.
UnicepEngineering Technical Writer
Nov. 2018 - Mar. 2021Spokane, Washington AreaDuring my tenure as an Engineering Technical Writer at Unicep Packaging, LLC., I played a pivotal role in updating and maintaining mechanical engineering documentation vital for supporting production and engineering teams. In addition, I spearheaded the development of comprehensive templates and style guides, streamlining documentation processes for increased efficiency. One of my notable contributions was the design and implementation of an Access Database, equipped with various forms, tables, reports, and queries. This database served as a robust tool for tracking and managing equipment settings, facilitating seamless operations within the organization. Furthermore, I dedicated efforts to capture and refine imagery for inclusion in technical documents, ensuring visual clarity and effectiveness in conveying essential information to end-users. KEY ACCOMPLISHMENTS: • Produced and managed content by utilizing Windows 10, MS Office 365, SharePoint 365, and SnagIt.
• Enhanced user comprehension and facilitated smoother equipment operation by creating fully operational installation manual.
2nd WatchKnowledge Management Administrator
May. 2017 - Aug. 2018Liberty Lake, WashingtonIn my role as a Knowledge Management Administrator/Technical Writer at 2ND Watch, I took charge of designing and structuring client knowledge bases within Confluence, guaranteeing user-friendly access and seamless navigation for enhanced usability. Moreover, I authored comprehensive technical documentation tailored for both internal support teams and external client use, meticulously adhering to a meticulously crafted style guide to ensure consistency across all materials.
Recognizing the importance of secure and efficient client interactions, I developed and managed a SharePoint Extranet, providing a secure platform for external client interactions, thereby fostering enhanced collaboration and communication. Additionally, I crafted detailed technical guides specifically geared towards Azure and AWS infrastructure deployments, catering to the specific needs and requirements of the engineering audience, thereby ensuring clarity and effectiveness in guiding deployment processes. KEY ACCOMPLISHMENTS: • Enhanced information architecture by overseeing migration and transformation of technical content to updated Confluence site format.
• Provided technical support for SharePoint 365 and Confluence Cloud, contributing to seamless daily operations for company personnel.
• Utilized suite of technologies, including MS Windows 10, MS Office 365, SharePoint 365, Confluence Cloud, AWS (S3, EC2, IAM, etc.), Azure (Partner Center Account creation, Azure resource set-up, etc.), and MS Office 365 to perform and support wide range of tasks.
Cigna/Talon Professional ServicesTechnical Writer
Sep. 2014 - May. 2017Greater Philadelphia AreaAs a Technical Writer at Talon Professional Services/Cigna, I spearheaded the development and implementation of comprehensive policies for password vaulting and technical documentation submission. These policies were designed to bolster departmental security measures while improving operational efficiency. As the sole technical writer and platform administrator for the engineering group, I administered Confluence, significantly enhancing document accessibility and team productivity. This involved streamlining processes and optimizing the platform to better serve the needs of the team. Furthermore, I implemented a version control database, which effectively organized and secured technical documentation. This measure not only mitigated the risk of data loss but also ensured that unauthorized access to sensitive information was minimized. KEY ACCOMPLISHMENTS:
• Streamlined engineering document management through meticulous reformatting and proofreading, ensuring accuracy and readability.
• Established and maintained version control systems using MS SQL Server 2010 and Confluence 5.9.12, leading to improved document traceability and collaboration.
• Redesigned and managed SharePoint and Confluence sites to optimize usability for Enterprise Technical Support Group by leveraging tools, such as SnagIt 11, MySQL Workbench 6.3 CE, and MS Lync 2013.
• Adopted and utilized suite of software tools, including MS Windows 7, MS Office 2010, and MS SharePoint 10, to produce and manage high-quality technical content.
InfosysInformation Technologist
Oct. 2012 - Aug. 2014Collegeville, Pennsylvania, United StatesAs an Information Technologist contracted to Pfizer at InfoSys, I assumed responsibility for administering SQL database operations, which encompassed tasks such as script execution, database file management, and ensuring data integrity. In addition to database administration, I authored comprehensive technical manuals that covered various aspects of SQL operations, technical procedures, and troubleshooting guidelines. These manuals served as invaluable resources for both internal teams and external stakeholders, providing clear guidance on effectively utilizing SQL databases and addressing potential issues that may arise. KEY ACCOMPLISHMENT: • Leveraged suite of technologies, such as HP OpenView ServiceCenter, Windows XP/7, Windows Server 2000/2003/2008, Office 2007, and SQL Server 2000/2005/2008 to support and maintain IT infrastructure.
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