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Work Background
CochlearOrganizational Change Manager
Jun. 2024 - Sep. 2024Denver, Colorado, United States➤ Engaged and collaborated with national and global project teams to analyze marketing workflows and campaigns, ensuring alignment with organizational goals
➤ Directed change management education for leadership and people managers
➤ Developed and executed comprehensive Organizational Change Management (OCM) strategies including sponsor management, stakeholder identification, stakeholder analysis, targeted communications, risk management, and readiness assessments for design phase of Salesforce implementation
PrologisOrganizational Change Manager
May. 2023 - Feb. 2024Denver, Colorado, United States➤ Collaborated with national and international project teams to analyze process designs and business impact, ensuring alignment with organizational goals
➤ Spearheaded the change management efforts within the procurement workstream, securing $12M in savings post-implementation
➤ Developed comprehensive Organizational Change Management (OCM) strategies, identifying impacted stakeholders, targeted communications, risk management, and readiness assessments
University of ColoradoOrganizational Change Manager
Sep. 2021 - May. 2023Denver, Colorado, United States➤ Orchestrated the OCM strategies for a new CRM system, achieving an 87% adoption rate within 90 days post implementation among 12,000 faculty, staff, and students
➤ Conducted detailed stakeholder assessments, proactively managed change impacts with increased communication, new training materials, and ensuring executive-level engagement and sponsorship
➤ Utilized expert relationship-building and interpersonal skills to collaborate with key stakeholders in mitigating people-related project risks
Nurse-Family PartnershipManager of Field Operations
Mar. 2019 - May. 2021Greater Denver Area➤ Led change management and continuous improvement initiatives for 300 national network partner locations
➤ Developed and implemented new processes and forms for how nurses collect data during intake and follow-up appointments
➤ Created a new process for how nurses schedule and group appointments to minimize nurse travel time between appointment
➤ Restructured the physical office layout, reducing the effort required for client packet assembly and contributing to operational efficiencies ➤ Achieved a sustained 16% improvement in primary KPIs across 85% of engaged teams six months post-implementation
➤ Employed data analysis to identify trends and develop strategic solutions, improving operational and financial performance
Intermountain HealthProcess Improvement Specialist
Feb. 2015 - Nov. 2015Broomfield, Colorado➤ Managed a portfolio of process improvement and change management projects, fostering efficiency across various departments
➤ Conducted in-depth data and procedural analyses to recommend and implement process enhancements
Intermountain HealthSenior Process Analyst / Change Management Lead
Jan. 2015 - Dec. 2018Broomfield, Colorado➤ Directed change management activities for numerous internal projects impacting Insurance Billing, Self-Pay/Collections business units
➤ Spearheaded over 20 process improvements, including a pre-authorization overhaul ensuring consistent insurance billing, leading to streamlined operations
➤ Led an 18-month self-pay collection process redesign, directly contributing to a $10M revenue recovery within the first year post-implementation.
➤ Implemented a productivity enhancement initiative in the insurance billing department, resulting in a 33% productivity increase through optimized work schedules and a new mentorship program
Credit Union of ColoradoBranch Operations Manager
Jan. 2009 - Dec. 2014Greater Denver Area➤ Led a team that consistently grew the branch loan portfolio by a minimum of 6% annually for the largest branch in the region
➤ Elevated operational KPIs, achieving a top 3 organizational ranking consecutively over four years
➤ Innovated the member service approach, focusing on active listening and needs anticipation, which drove improvements in customer satisfaction
Jeffco Credit UnionChief Lending Officer
Jan. 2007 - Dec. 2009Greater Denver Area➤ Directed all Consumer and Mortgage Lending activities for local credit union
➤ Led team of 8 lending members to achieve a 31% increase in loan income within 6 months of beginning position
➤ Served as member of executive leadership team
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