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Work Background
JN DataCapacity Manager
Jan. 2024Warsaw, Mazowieckie, Poland- key role in active seeking for risks and optimization opportunities - lead role of the stream in technical debt exit project
- supervision of service provider capacity-related outputs
- close collaboration with service provided on process improvements
- SME role for capacity management in non-mainframe area
- end-to-end capacity management process documentation
- design and documentation of service request management process in capacity-related scope
- design of process-related dashboards and reports
- supportive role as capacity manager in capacity-related incidents and problems
- key role in active seeking for risks and optimization opportunities - facilitation of service request management activities (ServiceNow, specific supplier ITSM tools) - facilitation of software asset management activities (e.g. MS TrueUp process)
- delivery of service usage forecasting as input for budgeting process - design and delivery of processes improvements
- ensuring process compliance with Internal Audit Controls/FSA requirements
BEC Financial TechnologiesCapacity Manager
Sep. 2022 - Dec. 2023Warsaw, Mazowieckie, Poland- supervision of service provider capacity-related outputs
- close collaboration with service provided on process improvements
- SME role for capacity management in non-mainframe area
- end-to-end capacity management process documentation
- design and documentation of service request management process in capacity-related scope
- design of process-related dashboards and reports
- supportive role as capacity manager in capacity-related incidents and problems
- key role in active seeking for risks and optimization opportunities - facilitation of service request management activities (ServiceNow, specific supplier ITSM tools) - facilitation of software asset management activities (e.g. MS TrueUp process)
- collection and agreegation of business demand data
- delivery of service usage forecasting as input for budgeting process - design and delivery of processes improvements
- ensuring process compliance with Internal Audit Controls/FSA requirements
KMD PolandDemand, Capacity, and Design of Service Process Owner
Jan. 2021 - Sep. 2022Warsaw, Mazowieckie, Poland- processes cluster lead - supervision of service provider capacity-related outputs
- close collaboration with service provided on process improvements
- process architect for process design, performance, alignment, and interfacing
- ensuring processes compliance with ISO 20k
- delivery of process documentation standards - representing the process towards various stakeholders
- integration of Service Providers processes in SIAM ecosystem - design and control over process KPIs - management of demand data collection
- supervision of Service Provider Capacity Plan delivery
KMD PolandDemand and Capacity Process Owner
Jan. 2020 - Sep. 2022
Atos IT Solutions and Services A/SSenior Process Manager/Capacity Manager
Sep. 2018 - Dec. 2019Bydgoszcz, Kuyavian-Pomeranian District, Poland- delivery of the proactive capacity management process on each its stage: process creation, documentation, education and popularization (capacity management internal trainings), reporting and forecasting for the internal and external customers
- capacity control over wide range of technologies (like: VMware vSphere, PowerVM, CISCO SAN, IBM Storage solution and more)
- assistance in solving capacity related incidents and problems
- delivery of capacity approvals and advice for change management
- leading the performance management process
- implementation of six sigma optimization projects
- control over licenses usage for wide range of software (like: Oracle, VMware, Red Hat, Windows and more)
Atos IT Solutions and Services A/SProcess Manager / Capacity Manager
May. 2015 - Dec. 2019Bydgoszcz, Kuyavian-Pomeranian District, Poland
CarrefourCapacity and Availability Manager
Aug. 2012 - May. 2015- providing capacity plans - cooperation with service operation team with providing solutions in capacity and performance problems - monitoring of IT infrastructure
- examining of trends in infrastructure usage - providing the database with application inventory - service owner: storage and VmWare appliance
- LEAN champion
CarrefourOperational Projects Team, IT
Feb. 2010 - Aug. 2012Design and realization ms office based apps due to business needs. Creative use of vba programming.
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