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Work Background
Alpha Capital (DIFC) LtdDirector Client Partner
Jun. 2024 - Oct. 2024United Arab EmiratesA financial service professional with over 15yrs of experience in the field of Banking, I had been working with ICICI Bank Ltd, Private Banking for 14yrs prior to joining ACL DIFC Ltd. I’m currently, a Wealth Advisor, empowering people to have control on their finances by creating a foundation for wealth preservation & growth.
My core strength is delivering exceptional customer service and having a strong understanding of Financial Products & Markets. I have worked with ICICI, HDFC, & Standard Chartered. Sukain holds a Bachelor’s Degree in Commerce and is fluent in English & Hindi.
ICICI BankService Relationship Manager
Apr. 2010 - Jul. 2024Dubai, United Arab EmiratesCustomer Service Professional in the banking sector with a customer focused approach to business. Assisting High Net Worth clients in all their Banking needs. Taking care of all aspects of the Branch Operations - Saving, Current, Demat and Offshore Investment Accounts, Remittances etc. Ensuring proper processing of clients investments in Fixed Income, Global and INR Mutual Funds, Deposits etc. Revival of inactive accounts.
HDFC BankPremier Service Officer
Jun. 2008 - Mar. 2010Mumbai, Maharashtra, IndiaEnhancing business through quality service. Taking care of queries and complaints of High Net worth customers of the bank.
Intelenet Global Services Private Ltd.Advance Underwriter
Feb. 2006 - May. 2008Mumbai, Maharashtra, IndiaReviewing mortgage applications for Barclays Bank customer. Carrying out credit checks CM your analyzing credit reports - Experian and Equifax.
Countrywide Financial(Cfc India Service Private Limited)Customer Service Representative
Sep. 2005 - Feb. 2006Mumbai, Maharashtra, IndiaAssisting Barclays Bank clients by processing their Home loan applications. Started of as a Data Entry Officer and soon got promoted to an Advance Underwriter when the process was taken over by Intelenet.
Standard Chartered BankCustomer Service Representative Front Office and Phonebanking
Sep. 2003 - Jul. 2004Mumbai, Maharashtra, IndiaAssisting customers with their loan queries. Co-ordinating with different departments to resolve customer queries.
Visa Airways Pvt LtdReservations Supervisor
Jan. 2001 - Jan. 2003Mumbai, Maharashtra, IndiaControlling flights in terms of revenue & scheduling flights. Co-ordinating with Travel Agents. Training Reservation Staff in systems and processes.
CHART MARKETING CONSULTANTS PRIVATE LIMITEDTelemarketing Specialist
Aug. 1999 - Sep. 2000Mumbai, Maharashtra, IndiaMarketing Standard Chartered Bank’s credit cards and personal loans.
American ExpressCustomer Service Representative
Mar. 1999 - May. 1999Mumbai, Maharashtra, IndiaAssigned to the Personal Financial Service Department to assist in opening Savings, Current and Fixed Deposit Accounts.
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