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Work Background
Ermha LtdSocial Prescribing Implementation Lead
Jul. 2024Geelong, Victoria, AustraliaImplementation of a Social Prescribing Pilot Program for the Greater City of Geelong and Queencliffe Local
Engage with Community Organisations and services to build capacity and sustainability in the community sector.
Promote the goals of inclusion, connection, and social cohesion by assisting a team of link workers in supporting clients experiencing loneliness and social isolation in building stronger, more meaningful connections to service, family, friends, and community networks.
Ermha LtdTeam Leader
Oct. 2022 - Jul. 2024AustraliaResponsibilities: Assist in the day to day management of a diverse team of Peer and Wellbeing staff in their service provision to people accessing Mental Health, AOD and Wellbeing support. Ensure the team are receiving support, education and supervision to assist them in delivering quality services to the community. Take part in ensuring workplace policies and procedures are maintained, workflow is managed and that data has appropriate integrity. Monitor and assist staff with development of skills and be part of building a culture where staff are able to grow and thrive. Ensure appropriate communication throughout, ensure parameters of designated role are being met, and work across consortium partnership in a respectful way. Support clients to access appropriate services, and improve ease of access and pathways for clients.
Primary Achievements: Consistent focus on goals of GGQ Local and working with staff to remain attuned to client risk. client welfare, holistic needs and service provision that matches requirements of the individual. Respectful and productive relationships across consortium partnership. Collaborative development of supervision tool, procedural tools and ongoing encouragement of a collegial space at all levels within the work environment.
Effectively working with team members to be able to address workplace issues and improve practice, reliability and performance whilst maintaining privacy and boundaries in a co-led environment.
Liberty Disability Services Pty LtdTeam Lead Western Region
Jun. 2021 - Oct. 2022Australia
Liberty Disability ServicesSupport coordinator
Aug. 2020 - Jun. 2021Geelong, Victoria, Australia
KinelaVictorian Coordinator
May. 2019 - Jul. 2020Victoria, AustraliaResponsibilities: Develop an allied health clinical service business in Regional Victoria Primary achievements: Managed over 300 referrals for speech pathology, dietetics and OT interventions. Cultivated and account management for ~80 coordinators. Develop and maintain relationship with SIL provider – 70 houses in 3 regions. Management of small clinical team in Victoria.
Kooljaman At Cape LevequeManager
Jun. 2015 - May. 2019Dampier Peninsula, Western AustraliaManagement and strategy in co-ordination with board
Marketing - including social media, website, online tour inventory and online and retail store development.
Maintenance of reservations software, information and occupancy statistics.
Development of new product including tours, talks and the promotion of Aboriginal tourism product.
Oversight of Raugi's Restaurant and Dinka's Cafe
Co-ordination of staff and volunteers.
Grant and award writing.
Day to day operations.
Remote Community Management ServicesManager
Sep. 2012 - Jun. 2015Kimberley AustraliaManager for Remote Community Management Services Warmun Roadhouse/Hotel/Caravan Park
Tasked with Improving turnover, ensuring policies and procedures in place, employing majority local staff.
Renovated motel units and took occupancy from low 30% to 80% including low season.
Grew local staff employment from zero of 13 staff to 9 of 13 staff.
Renovated kitchen and improved turnover of kitchen x 3. Created tourism retail space, and introduced barista coffee, good food and clean reasonably priced accommodation. Introduced School program where children who achieved appropriate school attendance were given tickets to a Friday afternoon movie program that ran at the roadhouse. This was co-ordinated with both the school and the local youth worker. Looma Community Store
Tasked with improving the turnover, increasing local employment and involvement by the Community
Achievements:
- improved the range, turnover and profit. - built the kitchen from takeaway pies/pasties etc to a full range of home cooked meals, salads, sandwiches supporting 1.5 eft of local employment.
- took the purchase of fruit and vegetables from $750. average per fortnight wholesale, to an average of $2500. per week wholesale.
- took employment of local people from 2eft of 9 positions to 7 of 9 positions.
- Maximised Community involvement in the store via; assisting DHS clients with budgeting assisting pensioners with budgeting including the clinic via running cooking classes with dietitians and promoting recipe boxes including the school by ensuring healthy options available for students. Saturday literacy classes for those interested. catering for local events including meetings and funerals.
- traineeships and training opportunities for employees.
- development of internal systems that support people with low reading and literacy skills to achieve well within the business. For example adapted filing systems and process documentation.
Post Placement Support ServicesProgram Manager
Nov. 2010 - Sep. 2011Moonee Ponds, MalbourneProgram Manager Responsible for design and implementation of family programs and resources included: writing of fact sheets. designing consultancy. writing training programs. advocacy. taking part in strategy development with board and members of the Post Placement Support Service.
OzChildResearch and Development Officer
Feb. 2007 - Sep. 2010South Melbourne- Train in, Support the development of and pilot resilience programs within Education and Outreach programs of Oz Child.
- Develop production and marketing plan for national distribution.
Achievements;
- Negotiated contracts, wrote curriculum, co-ordinated and assisted in the delivery of national training program to Defence Transition Aides and Defence Transition Mentors 2 years running. - Designed, piloted and published Expressions – a range of emotion cards to assist in the development of Emotional Intelligence and enhanced social functioning.
- Developed training team of 11 Psychologists and Social workers to deliver training in resilience programs on a national basis.
- Redeveloped OptIn to Peer Activity Leadership Program and rolled out training in 35 locations across Australia.
- Achieved all outcomes within budget parametres.
- Presented product to clinical teams in Utah and Colarado USA
Referrals Coordinator for the Department of Education, Program for Students with Disabilities, Outsource Assessments Pilot 2
- Ensure referral and assessment processes exceed agreed standards and reflect a continuous improvement model.
Achievements;
- Ensured the processing of more than 6000 psychology and speech pathology assessments, including referral, testing, reporting, quality control and supply of subsequent material to client schools and parents.
- Complied with all reporting requirements
- Maintained budgets
- Recruited assessment staff and developed a cohesive team of allied professionals through support, effective management and professional development to better assist schools and students impacted by the Program for Students with Disabilities. (at peak times 97 psychologists and speech therapists provided services to this project)
- Market psychology services and speech therapy services to schools
Attachment ResourcesGeneral Manager
Jul. 2005 - Jun. 2015GeelongTraining and development of resources for children that have experienced trauma and their carers.
Promotion of training highlighting needs of children with trauma histories and their carers. Achievements;
- Attachment Resources hosted 18 weeks of training by internationally based psychologists specialising in the field of attachment and early childhood trauma over a 5 year period and provided training by local professionals on a constant basis throughout that time also. Training was provided Australia Wide
- Reader for Assessments Australia, Program for Students with Disabilities.
Wellways AustraliaCo-ordinator Specialist Family Support Services
Jun. 1999 - Jun. 2005Geelong- Develop programs and coordinate services in the Barwon region to support families caring for individuals with mental illnesses.
Achievements;
- More than doubled yearly contacts to the Barwon service over 5 years – from approximately 4000 contacts to approximately 11000 contacts
- Grew the budget by 150%
- Grew the volunteer base from 70 people to almost 400 volunteers
Grove, GlassManager
Jul. 1987 - Jun. 1999Ocean GroveEstablished and successfully developed a glazing business that serviced the Bellarine Peninsula of Victoria to 2005 when it was sold to a larger company with all staff retained. I stepped away from a full time role in 1999 to change career direction, however retained connection with the business until its sale.
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