Brightnow DentalBranch Operations Manager
Sep. 2002 - Oct. 2009Tampa/St. Petersburg, Florida AreaDemonstrated excellent communication effectively and professionally to patients and staff.
Responsible for the answering of customers queries, problems and complaints.
Provided leadership and guidance regarding department goals, objectives and daily productivity.
Hands-on leadership of front desk procedures including scheduling, registration, treatment estimates, payment collection and Care Credit pre-approval.
Processed patients’ billing, statements, reimbursement claims, and posted transactions and data.
Verified insurance coverage for planned treatment.
Achieved revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables and specialty referral process.
Managed patient treatment planning and financing.
Completed administrative tasks, such as flash report review, bank deposits, revenue posting, staff payroll and bonus, accounts receivable reports and invoice processing correctly and within deadline.