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Work Background
TMF GroupRegional English Program leader
Feb. 2022 - Oct. 2024Bogota, D.C., Capital District, ColombiaLatAm Leader, Language Team Creator and Manager, Regional English Program Strategist and Initiatives Lead Content Creator. - Leading a team of 5 teachers, I developed and managed the Regional English Program, a tailor-made syllabus covering the needs of the company in the LatAm region.
- Design of activities to increase the awareness of the importance of learning English to succeed in the company.
Lynx Language SolutionsContent Coordinator
Nov. 2020 - Sep. 2021In charge of designing tailor-made programs offered to the companies requesting our services. Coordinator of specialised programs.
OfficeList Partner Relations Manager
Jan. 2019 - Dec. 2019Bogotá D.C. Area, Colombia / USAResponsible for attracting new business partners and creating strategies to ensure the company grows as laid out on the annual plan. Ensuring that markets are constantly monitored in order to identify business opportunities. Gained deep knowledge of the latest trends in the co-working market in the US and learned to understand the flexible office business.
SERCORPINGEducational Consultant
Jan. 2017
Precision Business Solutions, Inc.Associate Partner
Dec. 2015 - Feb. 2022Bogotá D.C. Area, ColombiaResponsible for LATAM operations ensuring the communication channels between the US team and our Latin American clients were always optimal. Responsible for contacting customers in the region in order to conduct interviews related to the market studies the company carries out in the region. Translating documents that have to be sent out to the scope of clients Precision has in the Latin American countries. It involves understanding the different cultures and having a careful approach in order to avoid misinterpretations. The role also involves providing simultaneous translation during phone calls and the face-to-face meetings held by the US team when travelling to Latin America.
Colegio de Estudios Superiores de AdministraciónAssociate Teacher
Jul. 2014 - Dec. 2014Bogotá D.C. Area, ColombiaI taught the Change Management elective class for undergraduate students. The syllabus covered subjects such as corporate communication, the process of change within the organisations, understanding how our brain processes the information it receives, sales techniques and how the companies should accompany the employees throughout the changes presented amongst others.
ColpatriaProfessional in Communication and Bilingual Culture
Apr. 2010 - Feb. 2014ColombiaAs a Professional in Bilingual Culture I was in charge of managing the English as a Foreign Language programs the company had made available for the employees. I was also a support for the high ranked executives of the company regarding presentations, simultaneous translations, etc. As a Professional in Communication I was in charge of helping all the areas of the company to design and publish all the information these would like to let everyone know around the company. I was also an editor of the internal magazine both in Spanish and English languages.
Lancaster House HotelDirector of Customer Services
Sep. 2009 - Mar. 2010ColombiaAs a Director of Customer Services I was in charge of overlooking all the requirements of the clients of the hotel, ensuring the best practies set were followed thoroughly throughout all the processes. As the most senior employee in the Operations Area I was also in charge of overlooking all the areas of the hotel. As a Director of Customer Services I was in charge of the smooth running of the daily operations of the hotel. My duties included reporting daily to the General Manager the incidents and details of the previous day and inform of any action plans taken.
Metropolitan HotelGroups Manager
Jan. 2008 - Jun. 2009London, United KingdomAs a Groups Manager I was in charge of overlooking the process of selling, contracting and billing of any bookings with 7 rooms or more. I was the main hotel contact for all the organisers of the groups arriving and also was in charge of the VIP bookings for artists and different celebrities staying at the Hotel. As a Telecoms supervisor I was in charge of a team of 6 operators, supervising their tasks, organising their rotas and holidays. Also selecting new candidates to join the team and conducting appraisals. Liaising with Purchasing and IT in order to acquire new equipment.
Also, I was part of the Duty Managers program. With up to 10 shifts a month, the Duty Managers overlook the running of the operations of the hotel during the evenings or weekends in the absence of the head of departments.
Beaufort HouseReceptionist
Jan. 2007 - Sep. 2007London, United KingdomBeing a small Serviced Apartments Hotel, as a receptionist I had to overview the running of different tasks. From taking reservations to arranging concierge services such as tickets, restaurant bookings, etc. Also, as a Receptionist I dealt with check-in and check-out procedures, cashiering, complaints, etc. As a night auditor I overlooked the night operations and run the closing of the business.
Latin Travel / EurowelcomeGroups and Back of House Executive
May. 2006 - Sep. 2006London, United KingdomLatin Travel is an in-bound travel agency specialized in contracting business from Spain, Portugal and all Latin America. I was responsible for taking the group bookings and incentives and ensuring the clients were looked after during their stay in the UK. Assisting the office in different tasks.
Lancaster Hotel LondonGroups-Sales Coordinator
Mar. 2005 - Apr. 2006London, United KingdomCo-ordinating the operational side of the group bookings (Leisure and Conference and Banqueting) contracted by the hotel, from the moment the reservation is made all through to the ledgering, liaising with organizers and events managers to ensure a perfect stay. Responsible for selling the hotel to Travel Agents that do not have a contract with the Hotel (following guidelines to reach the budget given). Assisting Reception when needed on groups’ arrivals or departures.
Lancaster Hotel LondonGroups Co-ordinator
Apr. 2004 - Mar. 2005London, United KingdomCo-ordinating the operational side of the group bookings (Leisure and Conference and Banqueting) contracted by the hotel, from the moment the reservation is confirmed all through to the ledgering.
Lancaster Hotel LondonSwitchboard / Business Centre Operator
Dec. 2003 - Apr. 2004London, United KingdomAs one of the first contacts of the client with hotel, I had to answer the phone in a professional manner and direct the caller to the right department. Assist the guests in all the issues related with Internet connections, telephone issues and computer problems.
Lancaster Hotel LondonShiftleader (CDB)
Apr. 2002 - Apr. 2003London, United KingdomBeing in charge of 8 receptionists, ensuring the shifts run smoothly and in accordance with the Guidelines given by the Front Office Manager. Assisting the receptionists when a complaint was brought to their attention. Training new receptionists and ensuring new procedures were explained carefully and understood by the staff. Checking the cashiers banking at the end of each shift. Coordinating with different departments within the hotel diverse aspects of the day to day operations.
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