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Work Background
RiaGroupRIA RE - President and Business Development Manager
Jun. 2024United StatesDigital transformation provider. Facilitating solutions that integrate real estate listing and sales funnel software, tangible inventory & payments software, along with AI automation for RE developers and traditional real estate companies. Applied over a decade of experience in payments and fintech partnership management expertise in this personal venture and new partnerships.
Gathered business acumen into a larger ecosystem of business internationalization via developers, real estate companies, and innovative software solutions. Trusted Partners: ProEstate Group, Best Homes Punta Cana, Grupo Moderna, AR01 Studio, Brokealty Payments, and Social Sales Lab
Elavon, Inc.Senior Partner Relationship Manager
Feb. 2020 - May. 2024Miami, Florida, United StatesConsolidated partnerships across channel partners, enterprise merchants, and MSP providers to streamline operations and increase revenue retention. Exceeded MSP partner revenue targets and secured new merchant accounts
Ensured compliance with new card brand mandates by implementing updates and communications, impacting software used by partners, shareholders, and merchants.
Drove upselling that increased adoption of fraud prevention and ERP/DMS tools among partners and merchants.
CenPOSEnterprise Relationship Manager & Media Creator
Apr. 2016 - Nov. 2019Miami, Florida, United StatesIncreased upsell revenue, for CenPOS payment solutions.
Managed implementation of CenPOS processor-agnostic SaaS gateway and derivative integrated applications.
Delivered live demos and training to thousands of customers, ensuring successful 'go live' transitions and adoption.
Directed and produced 50+ tutorial and promotional videos, managing scriptwriting, voice-over, and project timelines.
CenPOSVideo Production
Apr. 2016 - Apr. 2019Miami, Florida, United StatesScript writing and voice over recording for ed customer tutorials as well as promotional videos.
CenPOSTechnical Support
Sep. 2015 - May. 2016Miami, Florida, United StatesEmployee training and implementation
Technical guide writing
Technical support agent
Remote service installation and support using call and email communication
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