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Work Background
Universidad de la Romana - UNIROMANAMiembro del Consejo Rector
Jan. 2021República Dominicana
Iberoamerican University Foundation (FUNIBER)Internacional Business Exective - International Subdivision
Feb. 2018 - Dec. 2019Dominican RepublicCoordinate the FUNIBER International companies area. Supervise the executives of companies of the different offices assigned to my supervision. Develop strategies and action plans aimed at achieving the objectives of the International Directorate. Work closely with the International Management and collaborate in the implementation of local and international actions that allow us to achieve the proposed objectives. Serve as support to the headquarters of Central America and the Caribbean in topics related to Business Management and International Commercial Management. Transfer good practices between the different venues and advise on continuous improvement. All this, in addition to the functions of the local headquarters management.
FuniberGeneral Coordinator
Dec. 2012Ave. 27 de Febrero Esquina Seminario No.272 Local 4Represent the institution in the different events and activities where the presence of FUNIBER RD is required. Follow up on the action plans and programs established by FUNIBER International. Planning, organization, managment, control and evaluate the operations of FUNIBER RD. Ensure all policies and internal rules of institution are met To manage all material and human resources of institution in RD, ensuring efficient and efficient management.
FuniberManager of Academic Counseling
Feb. 2008 - Nov. 2012Lead the Academic Counseling Department. Set individual and group goals, along with the international directive team, according the functions and responsibilities of the group. Focus on the results ensuring the fulfillment of the objectives and the achievement of the proposed objectives. Create and discover opportunities for individual and collective growth. Ensure the good operation of the organization.
Copa AirlinesCounter Agent
Aug. 2004 - Feb. 2008Counter Agent has all the functions of telephone agent sales in face-to-face way. Responsibilities include a full range of customer service functions and , offering the service in an efficient and effective way. Provide customer service to incoming passengers, and services of package transportation, courier. Create loyal customers to the company through service and quality in service. Increase profits through direct selling. Assist passengers with information about baggage, difference fares, change route and any other changes they wanna make. Ticketing, makes and/or changes reservations, seat assignment, answers inquiries about flight schedules and fares, verifies reservations, figures fares and handles payments. Also, ticketing groups and provide customer service to travel agency, and employs. Make sure of the person that ir buying the ticket, and warn about possible fraud.
Copa AirlinesTelephone Sales Agent
Oct. 2003 - Aug. 2004Sale of airline tickets, customer service, reservations, resolution of conflicts with customers, search for optimal solutions for customers and organization, delivery of daily and periodic reports of profits generated for the organization. Comply with the values of the company, ensure the achievement of the objectives and goals proposed in the department. In short, sell more and better, with quality, kindness and respect.
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