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Work Background
HatchSr. Business Analyst
Mar. 2022Canada
Canadian Pacific RailwaySenior Business Systems Analyst
Apr. 2020 - Mar. 2022• Planned and developed work process to improve the work cycle,
• Tested and managed system bugs,
• Liaised between business and technology groups, elicit requirements, perform detailed analysis, and produce associated documents for various initiatives which created the roadmap for the solution development
• Acted as Subject Matter Expert (SME) for the IT team during development of system specifications
• Led and coordinated the User Acceptance Testing for new solutions,
• Performed and developed training materials, as well as, delivering the contents to business through virtual environment.
American Income Life Insurance CompanyBusiness Systems Analyst
Mar. 2019 - Mar. 2020Mississauga, Ontario, Canada•Worked with cross-functional teams to identify, document, communicate, and secure approvals of requirements and designs for various systems,
•Facilitated elicitation sessions with various stakeholders to analyze current state and define future state.
•Participated in testing (UAT, and Regression), and implementation activities to ensure attainment of desired business- systems outcomes in accordance with established requirements
TDBusiness Analysis
Sep. 2016 - Dec. 2017Toronto, Ontario, Canada• Performed end-to-end “Private Exchange” project for TD US to serve 40,000 US employees with their employment benefits, which includes collecting requirements, designs, liaised between the IT department and business, oversee the development, and led the user acceptance test. In addition, the performed activities saved $500,000 US from the initiative’s budget.
• Created end-to-end “Pension Administration” for TD US to serve all the retired employees. Also this project included collecting requirement, designs, liaised between the IT department and business, oversee the development, and led the user acceptance test. In addition, this project ended ahead of time and under budget.
• Planed and designed several work processes which improved the overall work cycle. • Performed Vendor negotiation, vendor selection, as well as, conflict management and mitigation. • Performed work under minimum supervision in a virtual environment. • Identified the business needs for new and enhanced products, services, business processes, and clarified genuine technology requirements that aimed to address business problems and concerns through utilization of alternative solutions, providing enhanced consultation for business partners.
• Performed Requirements Engineering that includes preparation, elicitation, documentation, validation, and communication of business and technical requirements throw a walkthrough sessions, which achieved stakeholders’ goals.
• Liaised between business, and technology partners to provide the most suitable and ultimate solution that fulfilled the business needs.
• Provided consultation and advice to business partners on the applicability and usability of alternative technology, which addressed stockholders needs and requirements.
• Performed Ethical Hacking scan to identify security holes in the produced systems to fix them and mitigate hacking risks.
• Technology used include Microsoft Office, Visio, Project, and SharePoint.
Flexmore StaffingIT Business System Analyst and Solution Developer
Jan. 2008 - Dec. 2013Etobicoke, Ontarion,Canada• Managed the IT department including daily activities, and project management operations while leading 12 IT specialists for payroll, recruiting, e-commerce, and time management
• Improved performance of the company and provided the needed software solutions, as well as, saving on the expenses of acquiring services from outside vendors
• Performed Software development for more than 15 application to support the company work efforts
• Planed and led workshops for requirements and design using Waterfall and Agile methodologies
• Supervised, and participated in Requirements Engineering Process activities as part of teamwork accomplishments, which provided the needed and accurate business and technology requirements.
• Developed documentation that contain requirements documents, process flows, UML diagrams (such as use case diagram, sequence diagram, activity diagram, state machine diagram, and class diagram), mock ups and user interface, and database diagram (ERD)
• Contributed to the development effort of the in house software using C#.NET, and ASP.NET, HTML, T-SQL, SQL Server, Office, MS Visio, Photoshop, and MS Project
• Participated and led the design and implementation of various databases using Microsoft SQL Server and T-SQL, as well as, creating the Graphical User Interface (GUI) of various systems, which satisfied the requirements elicited
CANADIAN BUSINESS COLLEGEInformation Technology Professor
Jan. 2006 - Dec. 2007Toronto, Canada Area• Prepared courses’ materials including training manuals, and presentations
• Provided various IT Training Courses to corporations • Delivered Microsoft Official Certificate Training for .NET technology
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