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Work Background
Info Quest TechnologiesTechnical Manager
Oct. 2013Athens Metropolitan AreaManagement of the Technical Services Department (a total of 70 employees) of IQT.
Main activity of the Department is providing repair services for major manufacturers (Apple, Xiaomi, HP, Lenovo, Canon, Epson etc) of consumer electronics, as well as own company products.
Secondary activity on providing maintenance contracts and Field Services to SMB.
Tasks included SLA and KPI follow up, revenue increase and expense reduction strategies implementation. Milestones were the complete renovation of the Departments' old facilities back in 2014, along with a major step up on the qualitative and quantitative performance of the Technical Services Department.
In Sep22, the Technical Dept. was moved to new facilities after carefully planning the whole process along with my team.
Samsung Electronics HellasTechnical Support Part Leader
Apr. 2013 - Sep. 2013In charge of technical support for all Samsung products distributed in Greece and Cyprus. KPI improvement plans, service partner network performance monitoring.
Samsung Electronics HellasIT & B2B Service Technical Support Coordinator
Nov. 2009 - Apr. 2013Management of the IT product service network for Greece and Cyprus.Follow up of daily tasks as well as long term planning for service operation improvement.
CPI SAService Center Supervisor
Oct. 2008 - Nov. 2009Internal company transfer due to the merge of MDI SA with CPI SA.
MDI S.A.Service Manager
Jun. 2007 - Sep. 2008Administration of ten In House engineers, performing repairs on Third Party equipment. The company, apart from providing technical support services for its own products, operated as an Authorized Service Center for major IT manufacturers.
ALGOSYSTEMS S.A.Operations Manager
May. 2005 - Jan. 2007In charge of the outsourced IT Helpdesk provided by Algosystems SA to a major client, administering a team of five engineers and two call agents. The team was permanently stationed at the customer's sites to facilitate everyday IT support and troubleshooting issues.
Fujitsu Siemens ComputersTeam Leader
Jan. 2004 - May. 2005Administration of a group of six In House and two On Site engineers that provided outsourced IT support for a major client. Daily workload was distributed to the team and strict SLAs were monitored and followed up.
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