Info Quest TechnologiesTechnical Manager
Oct. 2013Athens Metropolitan AreaManagement of the Technical Services Department (a total of 70 employees) of IQT.
Main activity of the Department is providing repair services for major manufacturers (Apple, Xiaomi, HP, Lenovo, Canon, Epson etc) of consumer electronics, as well as own company products.
Secondary activity on providing maintenance contracts and Field Services to SMB.
Tasks included SLA and KPI follow up, revenue increase and expense reduction strategies implementation. Milestones were the complete renovation of the Departments' old facilities back in 2014, along with a major step up on the qualitative and quantitative performance of the Technical Services Department.
In Sep22, the Technical Dept. was moved to new facilities after carefully planning the whole process along with my team.